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For Companies At a Glance
- Tasks: Assist customers, support sales, and manage yard duties in a dynamic environment.
- Company: Join CRS Building Supplies, a respected independent builder’s merchant since 2005.
- Benefits: Enjoy competitive pay, training, staff discounts, and a supportive team culture.
- Why this job: Be part of a vibrant team and develop your skills in the Builders Merchant sector.
- Qualifications: Customer service experience preferred; friendly, proactive attitude essential.
- Other info: Full training provided with opportunities for career growth.
The predicted salary is between 24000 - 30000 £ per year.
The Company CRS Building Supplies is a respected independent builder’s merchant serving the Southwest since 2005. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.
The Role
This role will be based at the CRS Watchet Branch. This is a varied role combining customer service, internal sales support, and hands-on yard duties. You’ll play a key part in delivering excellent service and supporting the day-to-day operations of the branch.
Responsibilities
- Serve customers face-to-face and over the phone, handling sales and enquiries professionally
- Support the internal sales team to meet and exceed targets
- Develop strong product knowledge to advise customers accurately
- Pick, load, and unload stock for customers and deliveries
- Maintain tidy, safe, and organised yard and stock areas
- Assist with stock control and general branch duties
- Use computer-based sales and stock systems (training provided)
What We’re Looking For
- Previous customer service, sales, retail, or yard experience preferred
- Friendly, confident communicator with a customer-focused attitude
- Team player with a proactive and reliable approach
- Comfortable handling telephone enquiries
- Basic computer skills
- Willingness to support both sales and yard functions
Desirable (but not essential)
- Full UK driving licence
- Trade or product knowledge
What We Offer
- A varied and active role
- Full training on systems and products
- Supportive team environment
- Opportunity to develop within the business
The Hours
Week: 1 Monday to Friday 07:30 - 17:00
Week: 2 Monday to Friday 07:30-17:00 Saturday 08:00-12:00
The Rewards – What We Offer
At IBMG, we value our people and pride ourselves on offering a supportive and positive working environment that encourages growth and development. By joining CRS Building Supplies, you’ll be part of a dynamic team within the Builders Merchant sector and have access to a competitive range of benefits, including:
- Pension scheme and paid holidays
- Supportive team and positive working environment
- Career development and training opportunities
- Staff discount on building materials
- Employee Assistance Programme
- Perks Membership with discounts across a wide range of retailers
- Branded uniform provided
If you’re looking for an exciting opportunity to contribute your skills and grow within a well-established business, apply now and join us in delivering excellence across the Builders Merchant sector.
Experience
Sales experience preferred, good organisational skills & Customer service orientation
Internal Sales Assistant / Yard Operative (VA2429) employer: Independent Builders Merchant Group
Contact Detail:
Independent Builders Merchant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Assistant / Yard Operative (VA2429)
✨Tip Number 1
Get to know the company inside out! Research CRS Building Supplies and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves face-to-face interactions and handling phone enquiries, it’s crucial to be confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your teamwork spirit! During interviews or networking, highlight your experiences working in teams. Share examples of how you’ve supported colleagues or contributed to group goals, as this role is all about collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the CRS Building Supplies family. Let’s get you started on this exciting journey!
We think you need these skills to ace Internal Sales Assistant / Yard Operative (VA2429)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service or sales. We want to see how you’ve handled enquiries and supported customers in the past, so share specific examples that showcase your friendly and confident communication style.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to connect their background with what we’re looking for.
Be Proactive and Reliable: We’re on the lookout for team players who are proactive and reliable. In your application, mention instances where you’ve gone above and beyond to support your team or improve processes. This will show us you’re the kind of person we want on our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Independent Builders Merchant Group
✨Know Your Products
Before the interview, take some time to research common building supplies and products that CRS Building Supplies offers. Being able to discuss these items confidently will show your commitment to the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Whether it was resolving a complaint or going the extra mile for a customer, having specific stories ready will demonstrate your ability to handle face-to-face and phone enquiries effectively.
✨Demonstrate Team Spirit
Since this role requires a proactive team player, think of instances where you collaborated with others to achieve a goal. Highlighting your teamwork skills will reassure the interviewers that you can support both sales and yard functions seamlessly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for the computer-based sales systems or how the team collaborates on busy days. This shows your genuine interest in the role and helps you understand the company culture better.