At a Glance
- Tasks: Engage with customers, support sales operations, and maintain stock levels.
- Company: Join Grant & Stone Electrical, a respected builder’s merchant in the Southeast.
- Benefits: Enjoy a supportive environment, career development, and staff discounts.
- Other info: Flexible hours with opportunities for growth and training.
- Why this job: Be part of a dynamic team delivering excellence in customer service.
- Qualifications: Customer-facing experience and strong communication skills are preferred.
The predicted salary is between 30000 - 42000 £ per year.
Join our team at Grant & Stone Electrical, a respected independent builder’s merchant serving the Southeast since 1987. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. We’re expanding our Sales team at our Harrow Branch and are looking for a dependable Internal Sales Assistant to help us continue delivering excellent service to our trade and retail customers.
The Role
As an Internal Sales Assistant, you will play a vital role in supporting our sales operations. As a key member of our team, you will assist in providing exceptional customer service and contribute to the growth of our business. This position is based in Harrow and offers an exciting opportunity for individuals with a passion for sales and customer satisfaction.
Responsibilities
- Engage with customers both in-person and over the phone to address sales inquiries promptly and professionally.
- Work collaboratively with the sales team to meet and exceed sales targets.
- Maintain a deep understanding of our product offerings to provide accurate information and recommendations to customers.
- Assist in restocking inventory, maintaining stock levels, and ensuring the sales floor is organized.
- Build and nurture relationships with customers to foster loyalty and repeat business.
- Operate computer-based sales systems efficiently; training will be provided as needed.
- Support other branch activities as required, such as stock control and yard assistance.
Requirements
- Previous experience in a customer-facing role, ideally within a retail or sales environment.
- Strong communication skills with a friendly and customer-focused demeanour.
- Ability to work effectively in a team environment to achieve common goals.
- Familiarity with sales processes and comfortable handling telephone inquiries.
- Basic computer proficiency: training will be provided for specific systems.
- Proactive attitude towards achieving sales targets and delivering excellent service.
The Hours
Week 1: Monday to Friday 07:00 - 17:15
Week 2: Monday to Friday 07:00 - 17:15, Saturday 08:00 - 12:00
The Rewards
At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:
- Pension scheme and paid holidays
- Supportive team and positive work environment
- Career development and training
- Staff discount on building materials
- Employee assistance program
If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Grant & Stone Electrical Supplies, apply now for the Internal Sales Assistant position. Join us in our mission to deliver excellence in the Builders Merchant Sector.
Internal Sales Assistant employer: Independent Builders Merchant Group
Join our dynamic team at the Independent Builders Merchant Group in Godstone, where we prioritise safety and reliability in every delivery. As an HGV Class 2 HIAB Driver, you'll benefit from a supportive work culture that values your contributions and offers opportunities for professional growth. Enjoy a stable, permanent position with regular hours, allowing you to maintain a healthy work-life balance while being part of a dedicated team committed to excellent customer service.
Contact Details:
Independent Builders Merchant Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Assistant
✨Tip Number 1
Get to know the company inside out! Research Grant & Stone Electrical and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers both in-person and over the phone, it’s crucial to sound friendly and professional. Role-play with a friend or family member to get comfortable with common sales scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Sales Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and sales. We want to see how your skills align with our needs, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for sales and customer satisfaction. Let us know why you’re excited about joining Grant & Stone Electrical and how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves engaging with customers both in-person and over the phone, make sure your application reflects your strong communication skills. We love a friendly and professional tone!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Internal Sales Assistant position at our Harrow Branch!
How to prepare for a job interview at Independent Builders Merchant Group
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products that Grant & Stone Electrical offers. Understanding the range of products will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Practice Customer Interactions
Since the role involves engaging with customers, practice how you would handle common sales inquiries. Think about how you can demonstrate your friendly and customer-focused demeanour during the interview. Role-playing with a friend can be a great way to prepare!
✨Show Team Spirit
Emphasise your ability to work effectively in a team environment. Prepare examples from your past experiences where you collaborated with others to achieve common goals. This will highlight your team player attitude, which is crucial for the Internal Sales Assistant position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
