At a Glance
- Tasks: Serve customers, process orders, and recommend products at the trade counter.
- Company: Join Grant & Stone, a leading plumbing and heating supplies company.
- Benefits: Enjoy a pension, paid holidays, staff discounts, and career development.
- Other info: Flexible working hours with opportunities for training and growth.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Experience in trade counter sales or a DIY background preferred.
The predicted salary is between 24000 - 30000 € per year.
Location: High Wycombe
Company: Grant & Stone, Plumbing
Job Type: Full‑Time | Permanent
About Grant & Stone Plumbing
Grant & Stone Plumbing provides expert plumbing and heating supplies, with a strong emphasis on customer service and technical support. As part of Independent Builders Merchants Group (IBMG), we deliver specialist focus with dependable backing. We’re now looking for a reliable and customer‑focused Trade Counter Sales Assistant to join our team at our High Wycombe branch.
What You’ll Be Doing
- Serving trade and retail customers at the counter
- Processing customer orders and enquiries face‑to‑face and over the phone
- Recommending products and solutions to meet customer needs
- Building strong relationships with existing customers and identifying new sales opportunities
- Resolving customer queries and complaints promptly and professionally
- Maintaining strong product and technical knowledge
- Ensuring Health & Safety procedures are followed at all times
- Supporting the branch with general day‑to‑day tasks
What We’re Looking For
- Trade counter or plumbing merchant experience
- DIY, builders’ merchant, or trade background (preferred)
- Full UK driving licence
- Good industry and product knowledge
- Confident communication and customer service skills
- Basic numeracy skills (addition & subtraction)
- Ability to prioritise workload and work with minimal supervision
- Friendly, approachable, and a strong team player
- Willingness to undertake training and develop in the role
Working Hours
Week 1: Monday–Friday 07:30-17:15
Week 2: Monday–Friday 07:30-17:15, Saturday 08:00-12:00
What You’ll Get
- Pension & paid holidays
- Training and career development opportunities
- Supportive team environment
- Staff discount on building materials
- Employee Assistance Programme
- Branded uniform provided
Apply Today
If you enjoy working with customers, have trade counter experience, and want to be part of a well‑established and growing business, we’d love to hear from you. Apply now and join Grant & Stone in delivering excellent service every day.
Trade Counter Sales Assistant in High Wycombe employer: Independent Builders Merchant Group
Grant & Stone Plumbing is an excellent employer that prioritises customer service and employee development within a supportive team environment. Located in High Wycombe, we offer competitive benefits including pension contributions, paid holidays, and opportunities for training and career advancement, making it an ideal place for those looking to grow in the plumbing and heating supplies industry.
Contact Detail:
Independent Builders Merchant Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Sales Assistant in High Wycombe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Grant & Stone. Understand their products and services, and think about how your experience aligns with their customer service focus. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Trade Counter Sales Assistant, you'll be chatting with customers all day. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your product knowledge! Brush up on plumbing supplies and tools before your interview. Being able to recommend products and solutions will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Trade Counter Sales Assistant in High Wycombe
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, whether it's resolving queries or recommending products.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and experiences that match what we're looking for in a Trade Counter Sales Assistant.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Independent Builders Merchant Group
✨Know Your Products
Familiarise yourself with the plumbing and heating supplies that Grant & Stone offers. Being able to discuss specific products and their benefits will show your technical knowledge and help you connect with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlighting your ability to build relationships and resolve issues will demonstrate that you're a great fit for the customer-focused role.
✨Practice Common Interview Questions
Anticipate questions related to trade counter experience, sales techniques, and teamwork. Practising your responses will help you feel more confident and articulate during the interview, making a positive impression on the hiring team.
✨Emphasise Your Willingness to Learn
Express your eagerness to undertake training and develop in the role. Showing that you're open to learning and growing within the company will resonate well with the interviewers, as they value a proactive attitude.
