Credit Controller

Polegate (Branch Support Centre)
Full-time – 37.5 hours (Mon–Fri, 8:30 am–5:0pm)

About IBMG

Independent Builders Merchants Group (IBMG) is one of the UK’s leading building materials merchant groups, bringing together well-known local brands across the South of England and beyond.

We supply building materials, timber, plumbing & heating, roofing, and specialist products to trade professionals and customers.

At IBMG, we combine:

• Local expertise and customer focus
• National scale and buying power
• Strong investment and growth strategy

We are committed to:

• Developing our people
• Supporting local communities
• Building a sustainable future

The Role

We are looking for a dependable Credit Controller to join our team in Polegate Head Office, supporting multiple branches.

You’ll play a key role in ensuring effective credit control and helping us continue delivering excellent customer service.

Key Responsibilities

• Process and allocate:
• Set up new customer accounts and assign credit limits in line with risk policies
• Review credit reports and assess customer risk
• Chase overdue payments and manage delinquent accounts
• Arrange payment plans where appropriate

Work closely with:

• Branch teams
• Sales teams
• Customers
• Support improvements to credit control processes and policies
• Assist with audits, projects, and acquisition integrations
• Payments
• Credit notes
• Refunds

What We’re Looking For

• Strong communication and negotiation skills
• Ability to manage workload and priorities
• Attention to detail and accuracy
• Confidence working with multiple stakeholders

What We Offer

• Supportive and friendly team environment
• Career development and training opportunities
• Staff discount on building materials
• Employee Assistance Programme
• Branded uniform

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