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For Companies At a Glance
- Tasks: Assist customers, manage orders, and provide product advice in a dynamic trade counter setting.
- Company: Chandlers Building Supplies is a respected independent builder's merchant in the Southeast since 1993.
- Benefits: Enjoy competitive pay, pension plans, bonuses, staff discounts, and career growth opportunities.
- Why this job: Join a supportive team that values personal development and exceptional customer service.
- Qualifications: Customer service experience preferred; building knowledge is a plus but not essential.
- Other info: Flexible working hours with a mix of weekdays and Saturday shifts.
The predicted salary is between 24000 - 36000 £ per year.
Join our team at Chandlers Building supplies, a respected independent builder’s merchant serving the Southeast since 1993. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England
Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Counter Sales Assistant at Great Bookham Branch
The Role
We are seeking a dedicated Counter Sales Assistant to join our Great Bookham Branch. This role offers an exciting opportunity for individuals with a passion for customer service and sales in a trade counter environment.
Responsibilities
- Provide outstanding customer service to maximize sales and margin
- Fulfil customer orders accurately and efficiently
- Assist in loading delivery vehicles and handle suppliers\’ deliveries
- Offer product advice and guidance to customers
- Utilize upselling techniques to maximize sales opportunities
- Maintain cleanliness and organization of sales and storage areas
- Handle customer complaints promptly and professionally
- Operate plant machinery safely and efficiently
Requirements
- Building knowledge (advantageous)
- Previous experience in customer service
Working Hours
Week 1: Monday to Friday 07:30-17:00
Week 2: Monday to Friday 07:30-17:00 & Saturday 08:00-12:00
The Rewards
At IBMG we value our employees\’ contributions and offer a competitive salary package along with benefits such as pension plans, bonus schemes, employee assistance programs, perks membership, staff discounts, and opportunities for career growth within our organization. Join us at Chandlers Building Supplies where you will be part of a supportive team environment that encourages personal development and excellence in service delivery. If you are passionate about maintaining outdoor spaces and contributing to a dynamic work environment, we welcome your application for the Counter Sales Assistant position.
Previous merchant sales experienced preferred but not necessary for the right applicant
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Counter Sales Assistant employer: Independent Builders Merchant Group
Contact Detail:
Independent Builders Merchant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered by Chandlers Building Supplies. Understanding the range of building materials and tools will help you provide better advice to customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock sales scenario. This will help you feel more confident when interacting with customers and handling their queries or complaints.
✨Tip Number 3
Research common upselling techniques used in retail environments. Being able to effectively suggest additional products to customers can significantly boost sales and show your proactive approach to the role.
✨Tip Number 4
Visit the Great Bookham Branch if possible, and observe how the team interacts with customers. This will give you insights into the company culture and help you tailor your approach during the interview process.
We think you need these skills to ace Counter Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Counter Sales Assistant position. Tailor your application to highlight relevant skills and experiences that align with what Chandlers Building Supplies is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience, any sales roles, and relevant skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide outstanding customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and sales. Mention specific examples of how you've successfully assisted customers in the past and how you can contribute to the team at Chandlers Building Supplies.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Independent Builders Merchant Group
✨Show Your Customer Service Skills
As a Counter Sales Assistant, exceptional customer service is key. Be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. This will demonstrate your ability to provide outstanding service, which is crucial for this role.
✨Know the Products
While building knowledge is advantageous, it's not mandatory. However, showing a willingness to learn about the products you’ll be selling can set you apart. Research common building supplies and be ready to discuss how you would assist customers with product advice.
✨Demonstrate Team Spirit
Chandlers Building Supplies values teamwork. During the interview, highlight experiences where you've worked effectively within a team. This could include collaborating on projects or supporting colleagues during busy periods, showcasing your ability to contribute to a supportive work environment.
✨Prepare for Upselling Scenarios
Upselling is an important part of maximising sales opportunities. Think of ways you could suggest additional products to customers based on their needs. Practising these scenarios can help you feel more confident during the interview when discussing your sales techniques.
