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For Companies At a Glance
- Tasks: Assist customers, manage orders, and provide product advice in a dynamic trade counter setting.
- Company: Dougfield Plumbing Supplies is a respected independent builder's merchant serving the Southeast since 1993.
- Benefits: Enjoy competitive pay, pension plans, bonuses, staff discounts, and career growth opportunities.
- Why this job: Join a supportive team that values personal development and exceptional customer service.
- Qualifications: Customer service experience preferred; plumbing knowledge is a plus but not essential.
- Other info: Flexible working hours with a mix of weekdays and Saturday shifts.
The predicted salary is between 24000 - 36000 £ per year.
Join our team at Dougfield Plumbing Supplies, a respected independent builder’s merchant serving the Southeast since 1993. With a commitment to quality products and exceptional customer service,
we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.
Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Counter Sales Assistant at Cheltenham Branch
The Role
We are seeking a dedicated Counter Sales Assistant to join our Cheltenham Branch. This role offers an exciting opportunity for individuals with a passion for customer service and sales in a trade counter environment.
Responsibilities
- Provide outstanding customer service to maximize sales and margin
- Fulfil customer orders accurately and efficiently
- Assist in loading delivery vehicles and handle suppliers\’ deliveries
- Offer product advice and guidance to customers
- Utilize upselling techniques to maximize sales opportunities
- Maintain cleanliness and organization of sales and storage areas
- Handle customer complaints promptly and professionally
- Operate plant machinery safely and efficiently
Requirements
- Building knowledge (advantageous)
- Previous experience in customer service
Working Hours
Week 1: Monday to Friday 07:30-17:00
Week 2: Monday to Friday 07:30-17:00 & Saturday 08:00-12:00
The Rewards
At IBMG we value our employees\’ contributions and offer a competitive salary package along with benefits such as pension plans, bonus schemes, employee assistance programs, perks membership, staff discounts, and opportunities for career growth within our organization. Join us at Dougfields where you will be part of a supportive team environment that encourages personal development and excellence in service delivery. If you are passionate about maintaining outdoor spaces and contributing to a dynamic work environment, we welcome your application for the Counter Sales Assistant position.
Full driving licence, some plumbing knowledge but not essential
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Counter Sales Assistant employer: Independent Builders Merchant Group
Contact Detail:
Independent Builders Merchant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered by Dougfield Plumbing Supplies. Understanding the range of plumbing supplies and tools will help you provide better customer service and advice, making you a more attractive candidate.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily focuses on providing outstanding service, think about examples from your past experiences where you successfully handled customer queries or complaints, as these will be valuable during any interviews.
✨Tip Number 3
Practice upselling techniques. Research common upselling strategies in retail environments, especially in trade counters, so you can demonstrate your ability to maximise sales opportunities during your interview.
✨Tip Number 4
Show enthusiasm for the role and the company. When you apply, convey your passion for customer service and your eagerness to contribute to the team at Dougfield Plumbing Supplies, as cultural fit is often just as important as skills.
We think you need these skills to ace Counter Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Counter Sales Assistant position. Tailor your application to highlight relevant experience in customer service and sales.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or sales, especially in a trade or retail environment. Mention specific examples where you provided outstanding customer service or successfully upsold products.
Showcase Your Skills: Demonstrate your ability to handle customer complaints professionally and your knowledge of building supplies, even if it's limited. Mention any skills that align with the role, such as teamwork, communication, and problem-solving.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the company. Explain why you want to work at Dougfield Plumbing Supplies and how you can contribute to their commitment to quality customer service.
How to prepare for a job interview at Independent Builders Merchant Group
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share examples of how you've provided excellent service in previous jobs. Highlight any specific situations where you went above and beyond for a customer.
✨Demonstrate Product Knowledge
While plumbing knowledge isn't essential, having a basic understanding of the products you'll be selling can set you apart. Do some research on common plumbing supplies and be ready to discuss them during the interview.
✨Practice Upselling Techniques
Upselling is a key part of the role, so think about how you would approach this with customers. Prepare a few scenarios where you successfully upsold a product or service in the past, or how you would do it in this position.
✨Be Ready for Teamwork Questions
As you'll be part of a supportive team environment, expect questions about teamwork. Think of examples where you've worked well with others, resolved conflicts, or contributed to a positive team dynamic.
