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For Companies At a Glance
- Tasks: Support daily operations and enhance customer experience at our Scrubs Lane branch.
- Company: Join Chandlers Roofing Supplies, a respected independent builder’s merchant since 2010.
- Benefits: Enjoy a supportive work environment, training opportunities, and staff discounts.
- Why this job: Be part of a dynamic team and make a real impact in the builders merchant sector.
- Qualifications: Experience in a similar role with strong customer service and communication skills.
- Other info: Flexible hours with career advancement prospects and a positive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Chandlers Roofing Supplies, a respected independent builder’s merchant serving the Southeast since 2010. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. We’re expanding our team at our Scrubs Lane Branch and are looking for a dependable Assistant Branch Manager to help us continue delivering excellent service to our trade and retail customers.
The Role
We currently have an exciting opportunity for an Assistant Branch Manager in our Scrubs Lane branch. In this role, you will support the day-to-day supervision of the branch team, drive improvements in the customer experience, and contribute to enhancing sales performance. Working closely with the Branch Manager, you will play a key part in maximising sales and profitability, while ensuring the efficient management of daily operations.
Responsibilities and Duties
- Assisting customers on the trade counter and telephone as well as helping when needed to load.
- Working with the Branch Manager on all aspects of branch development and customer service.
- Stock replenishment from ordering materials to ensuring adequate stock levels.
- Any other appropriate duties given by the Branch Manager.
- Supervision of a team of colleagues.
- Supporting the Branch Manager in the execution of the Sales plan for the branch.
- Ensuring the safe and efficient management of daily operations.
- Ensuring all branch activity is centered around the customer and ensuring they have the best possible experience.
- Provide cover for the Branch Manager when required.
Qualifications and Attributes
- Experience in a similar role
- A customer-focused approach
- Strong administration and organisational skills
- Develop and maintain excellent relationships
- Strong sales and negotiation skills
- Confident communicator at all levels
- Ability to build and maintain relationships
- Approachable
The Hours
Week 1: Monday to Friday 06:00 -15:30
Week 2: Monday to Friday 06:00 -15:30 & alternate Saturdays, 07:00 - 11:00
What we Offer
At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:
- Pension scheme and paid holidays
- Supportive team and positive work environment
- Career development and training
- Staff discount on building materials
- Employee assistance program
If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Chandlers Roofing Supplies, apply now for the Assistant Branch Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.
Assistant Branch Manager employer: Independent Builders Merchant Group
Contact Detail:
Independent Builders Merchant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Assistant Branch Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Chandlers Roofing Supplies and understanding their values. Be ready to discuss how your experience aligns with their commitment to quality products and exceptional customer service. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable talking about your skills and experiences. Focus on how you can contribute to enhancing sales performance and improving customer experience at the branch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Chandlers Roofing Supplies. Let’s make it happen!
We think you need these skills to ace Assistant Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant Branch Manager role. Highlight your customer service experience and any relevant management skills to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with us at Chandlers Roofing Supplies and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive sales and improve customer experiences. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Independent Builders Merchant Group
✨Know the Company Inside Out
Before your interview, take some time to research Chandlers Roofing Supplies. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Assistant Branch Manager, a customer-focused approach is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting these moments will demonstrate that you understand the importance of excellent service.
✨Prepare for Team Management Questions
Expect questions about team supervision and motivation. Think of specific instances where you successfully led a team or resolved conflicts. This will illustrate your leadership skills and ability to maintain a positive work environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the branch's goals or how they measure success in customer satisfaction. This shows that you’re not just interested in the job, but also in contributing to the company’s growth.
