At a Glance
- Tasks: Ensure a welcoming office environment and support day-to-day operations.
- Company: Join Independent Age, a charity dedicated to improving lives of older people in need.
- Benefits: Enjoy 28 days leave, a generous pension, and fantastic learning opportunities.
- Other info: Flexible working hours available to support your work-life balance.
- Why this job: Make a real difference while building relationships and supporting colleagues.
- Qualifications: Good customer service skills and a BASIC Certificate required.
The predicted salary is between 27615 - 27615 € per year.
Location: Office based at Avonmore Road, London W14 8RR.
Salary: £27,615 per year full time equivalent (£22,092 actual).
Employment type: Permanent / Part time (28 hours per week over 4 or 5 days).
Closing Date: Sunday 17 May 2026.
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life. Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities:
- This role is part of our Facilities and Property team.
- The Facilities and Office Assistant will ensure our office is a well‑maintained, welcoming and inclusive working environment for colleagues and visitors.
- They will support the Facilities and Property Manager with day‑to‑day office running, health and safety and will work closely with teams across the organisation to create a safe, positive and inclusive workplace environment.
- The postholder will support staff onboarding and wellbeing and contribute to a high‑quality employee experience in the office and working from home.
Person Specification:
- You should have good customer service skills and mindset, able to provide a welcoming experience for visitors and colleagues.
- You will enjoy relationship‑building and have a person‑centred approach to supporting colleagues and an ability to communicate sensitively with older tenants.
- You should be highly organised with attention to detail and have an ability to switch between tasks and prioritise in a role which, by its nature, involves interruptions.
- BASIC Certificate: required for this role.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
Benefits:
- We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities.
- We also offer a number of enhanced leave provisions and benefits.
Flexibility:
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and some hybrid working is available in this role. If you need a different form of flexibility, we are always happy to talk flexible working.
Facilities and Office Assistant employer: Independent Age
Independent Age is an exceptional employer that prioritises the well-being and development of its staff while making a meaningful impact on the lives of older people facing financial hardship. Located in London, the organisation fosters a diverse and inclusive work culture, offering generous benefits such as 28 days of annual leave, a robust pension scheme, and flexible working arrangements to support a healthy work-life balance. Employees are encouraged to grow through fantastic learning opportunities, making it a rewarding place to build a career dedicated to social change.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities and Office Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Facilities and Office Assistant role. You never know who might have a lead or can introduce you to someone in the industry.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with professionals in the charity sector. Engage with their posts, share your thoughts, and don’t hesitate to drop them a message about your job search. Building relationships can open doors!
✨Tip Number 3
Prepare for interviews by researching Independent Age and understanding their mission. Think about how your skills in customer service and organisation can contribute to creating a welcoming environment. Show them you’re passionate about their cause!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Independent Age. Don’t miss out on this opportunity!
We think you need these skills to ace Facilities and Office Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Facilities and Office Assistant role. Highlight your customer service skills and any relevant experience that shows you can create a welcoming environment for both colleagues and visitors.
Showcase Your Organisational Skills:Since this role requires a high level of organisation, be sure to mention any experiences where you've successfully managed multiple tasks or projects. We want to see how you prioritise and handle interruptions like a pro!
Emphasise Your People Skills:This position is all about relationship-building, so don’t shy away from sharing examples of how you've effectively communicated with others, especially in sensitive situations. We love seeing a person-centred approach in action!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Independent Age
✨Know the Organisation
Before your interview, take some time to research Independent Age. Understand their mission, values, and the specific role they play in supporting older people facing financial hardship. This knowledge will help you connect your answers to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Facilities and Office Assistant, you'll be the first point of contact for visitors and colleagues. Prepare examples from your past experiences where you've provided excellent customer service or created a welcoming environment. Highlight your ability to communicate sensitively, especially with older tenants, as this is crucial for the role.
✨Demonstrate Organisational Skills
This role requires strong organisational skills and the ability to manage multiple tasks. Think of specific instances where you've successfully prioritised tasks or handled interruptions. Be ready to discuss how you keep things running smoothly in a busy environment, as this will resonate well with the interviewers.
✨Emphasise Inclusivity and Diversity
Independent Age values diversity and inclusivity, so it's important to reflect this in your interview. Share your thoughts on creating an inclusive workplace and any experiences you've had working with diverse teams. This will show that you align with their culture and are committed to fostering a welcoming environment for everyone.
