At a Glance
- Tasks: Lead a dedicated team in providing outstanding care and support for individuals with diverse needs.
- Company: Join a values-driven organisation committed to making a real difference in people's lives.
- Benefits: Enjoy a competitive salary, generous leave, ongoing training, and employee wellbeing support.
- Other info: Flexible working across multiple sites with excellent career development opportunities.
- Why this job: Shape a unique service and inspire positive change in the community.
- Qualifications: Experience in adult social care management and strong leadership skills required.
The predicted salary is between 40766 - 40766 £ per year.
Location: Church Green Lodge Norwich with travel across services as required.
Salary/Contract: £40,766.50 per annum, Full-Time 37 hours per week, Permanent.
Lead on Outstanding Practice. Shape a Growing Service. Make a Real Difference.
We are seeking a committed and capable Registered Service Manager to work flexibly across service locations to provide leadership cover, support service continuity, and respond to operational needs in our respite service, providing short-term support to individuals with learning disabilities, physical disabilities, and complex needs.
This is a rare opportunity to build on strong foundations, drive growth and inspire a positive, values-led culture. Our PBS model sits at the heart of everything we do, empowering people to live meaningful, happy lives.
You’ll provide inspirational leadership, oversee compliance and quality in line with all regulatory requirements, support business development and lead a committed team, all backed by a highly experienced wider organisation.
If you’re passionate about Outstanding care, skilled in building and leading teams, excited by the chance to shape a unique service, we’d love to hear from you.
Key Responsibilities- Provide strong, visible leadership to a dedicated team.
- Ensure full compliance with CQC regulations and organisational policies.
- Deliver high-quality, person-centred support that reflects individual preferences and needs.
- Oversee care planning, risk management, and safeguarding practices.
- Manage staffing, recruitment, performance, and development.
- Maintain effective partnership working with families, commissioners, and external professionals.
- Drive continuous improvement, quality assurance, and service development.
- Ensure governance, reporting, and operational processes are consistently completed.
- Proven experience in a management role within adult social care.
- Strong understanding of CQC requirements and regulatory frameworks.
- Experience delivering or overseeing respite or residential care services (desirable).
- Level 5 Diploma in Leadership for Health and Social Care (or working towards).
- A confident and motivating leader with excellent people management skills.
- Strong communication and organisational abilities.
- A proactive approach with a commitment to high standards of care.
- Enhanced DBS check with Adults’ Barred List.
- Full UK driving licence and access to a vehicle for business use.
- Participation in on-call rota to provide out-of-hours support.
- Competitive salary and benefits package.
- Generous annual leave entitlement.
- Ongoing training and development, including recognised qualifications.
- Access to employee wellbeing support, including counselling services and online GP.
- Discounts and access to Blue Light Card.
- Occupational sick pay from day one.
- Free parking.
We are proud of our commitment to creating an inclusive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, or once in post, please let us know as we are committed to working with you to understand and support your needs.
Independence Matters does not offer sponsorship opportunities.
Closing Date: Sunday 21 June 2026.
Registered Service Manager in Norwich employer: Independence Matters
Independence Matters is an exceptional employer, offering a supportive and inclusive work environment where you can truly make a difference in the lives of individuals with learning disabilities and complex needs. With a competitive salary, generous annual leave, and ongoing training opportunities, we empower our Registered Service Managers to lead with confidence and drive positive change across our respite services in Norwich. Join us to be part of a values-led culture that prioritises outstanding care and employee wellbeing.
Contact Details:
Carol Paulsen-Yull
Carol.Paulsen-Yull@independencematters.org.uk
StudySmarter Expert Advice🤫
We think this is how you could land Registered Service Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care and how they align with your own beliefs. This will help you showcase your passion for outstanding care and your ability to lead a team effectively.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've made a difference in your previous roles. Be ready to discuss how you’ve driven compliance, quality assurance, and service development in your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to provide outstanding care.
We think you need these skills to ace Registered Service Manager in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in adult social care and leadership. We want to see how your skills align with our values and the specific requirements of the Registered Service Manager role.
Showcase Your Passion:Let your enthusiasm for providing outstanding care shine through in your application. Share examples of how you've made a difference in previous roles, especially in respite or residential care services. We love hearing about your commitment to empowering individuals!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information logically. We appreciate a well-organised application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Independence Matters
✨Know Your Stuff
Make sure you’re well-versed in the CQC regulations and the specific needs of individuals with learning disabilities and complex needs. Brush up on the PBS model and be ready to discuss how you can implement it effectively in your leadership role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving quality care. Think about times when you’ve inspired your team or improved service delivery, and be ready to share these stories during the interview.
✨Understand the Organisation's Values
Familiarise yourself with the organisation’s mission and values. Be prepared to explain how your personal values align with theirs and how you can contribute to creating a positive, values-led culture within the service.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about their approach to staff development or how they measure success in their respite services. It shows you’re genuinely interested and engaged.
