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For Companies At a Glance
- Tasks: Provide friendly tech support and troubleshoot issues for users across the company.
- Company: Join a family-owned business with a rewarding work environment.
- Benefits: Great medical coverage, 401k matching, paid training, and generous leave.
- Why this job: Kickstart your IT career in a fast-paced, supportive atmosphere.
- Qualifications: Customer service skills and basic computer help desk experience preferred.
- Other info: Opportunities for growth and relocation within a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Help Desk Technician at our location in Portsmouth, VA. This individual should be a friendly, customer-oriented IT professional who is looking for an opportunity to multi-task, thrive, and grow in a fast-paced work environment. The Help Desk Technician will interact with all levels and departments within our company to provide technical advice, troubleshoot, and support users.
Key Responsibilities
- Troubleshoot and resolve technical hardware and software issues in person, remotely, and via telephone.
- Help desk, user support, and line-of-business application support.
- Work in a centralized team to answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, remote and in person requests.
- Interview users to collect information about problems and lead users through diagnostic procedures to determine the source of error.
- Identify and discuss root causes of user technical issues.
- Identify and discuss vulnerabilities or areas of poor system performance.
- Keep system documentation up to date, including configurations and inventory.
- Identify and elevate situations requiring urgent attention.
Requirements
- One year of computer help desk experience, preferred.
- English proficiency, strong written and verbal communication skills, required.
- Working knowledge of Windows desktop operating systems, versions 7, 8/8.1, and 10.
- Excellent customer service skills.
- Understanding of domain managed systems, LAN/WAN architecture.
- Problem solving and analytical abilities.
- Network+ certification, recommended.
Why Indel Power Group
- Rewarding work environment.
- Opportunities for relocation & advancement.
- Long established, family-owned business.
Indel Power Group Offers
- Excellent medical, dental, & vision coverage.
- Health savings account.
- Short-term/long-term disability and employee life insurance.
- 401k, with matching.
- Employee Assistance Program (EAP).
- Paid Annual Leave.
- Eight Paid Holidays.
- Employee Referral Program.
- On the job paid training.
- Company events and employee recognition programs.
Help Desk Support Tech in Cornholme employer: Indel Power Group
Contact Detail:
Indel Power Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Support Tech in Cornholme
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Indel Power Group. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with technical issues, brush up on common problems and solutions. This will show you're ready to tackle challenges head-on.
✨Tip Number 3
Show off your customer service skills! Be prepared to share examples of how you've helped users in the past. A friendly, approachable attitude goes a long way in this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of your progress and get you into the right role faster.
We think you need these skills to ace Help Desk Support Tech in Cornholme
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and customer-oriented nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight your relevant experience in IT support. We’re looking for someone who can troubleshoot and resolve issues, so give us examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Indel Power Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktop operating systems, especially versions 7, 8/8.1, and 10. Be ready to discuss common issues users face and how you would troubleshoot them. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role is all about helping users, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you turned a frustrated user into a satisfied one. This will highlight your friendly, customer-oriented approach.
✨Practice Problem-Solving Scenarios
Anticipate some technical scenarios that might come up during the interview. Practice explaining how you would diagnose and resolve these issues step-by-step. This will demonstrate your analytical abilities and problem-solving skills, which are crucial for a Help Desk Technician.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of issues you might encounter, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
