Senior Finance Operations Manager in London

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click.

We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.

We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of

• Indeed
• the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.

This is an in-office role, five days per week with the option to work from home on Thursdays.

🚂 We are based literally a 30-second stroll from Farringdon station.

The Role

The Senior Manager of Finance Operations leads the Finance Operations organization responsible for maintaining accurate operational and financial data across the business.

This team owns the operational source of truth for money movement through the marketplace, including time & attendance and rates, invoicing and billing, collections, and operational exceptions.

Working closely with R&D, Payroll, Finance, Revenue, Strategy, and Operations, the role is responsible for improving automation, strengthening controls, and ensuring finance operations processes scale efficiently while supporting payroll, invoicing & billing, collections, gross profit, revenue, and financial reporting.

• What you’ll be doing
• Lead, develop, and manage Finance Operations leaders and teams responsible for Finance Operations, Billing, and Accounts Receivable.
• Set the strategy, operating model, and priorities for the Finance Operations organization, ensuring alignment with business objectives and long-term scalability.
• Own the end-to-end reconciliation process for completed shifts, ensuring time & attendance, rates, invoicing, billing, collections, agency settlement, and financial reporting data are accurate and aligned.
• Own the operational inputs to revenue, gross profit, accounts receivable, and bad debt reporting, ensuring financial data is complete, accurate, and flows correctly into downstream accounting and reporting systems.
• Own operational service levels and performance metrics across finance operations workflows, including accuracy, automation, exception management, and stakeholder experience.
• Partner closely with R&D leadership to improve product workflows, automate operational processes, and continuously reduce manual work through process redesign and product improvements.
• Lead the investigation and resolution of the most complex reconciliation issues, escalations, agency queries, and operational exceptions.
• Partner with Revenue, Strategy, and Operational leadership to onboard new client requirements, ensure finance operations processes are scalable, and flag client payment or overtrading risks.
• Oversee billing, invoicing, accounts receivable, and collections operations, ensuring processes are accurate, timely, scalable, and supported by appropriate controls.
• Own credit management, collections performance, aged debt reduction, bad debt recommendations, and write-off approvals in accordance with company policy.
• Lead weekly AR ledger and overtrading reviews, ensuring potential payment issues are identified, escalated, and addressed with Revenue leadership.
• Partner with FP&A, Controllership, and Finance leadership during month-end close, P&L reviews, bad debt provisioning, and financial performance analysis.
• Partner closely with Payroll leadership to ensure reconciled operational data supports accurate and efficient payroll processing.
• Support month-end close, audit activities, reporting requirements, and financial controls.
• What you'll need
• Professional accounting qualification or part-qualification preferred, such as ACA, ACCA, CIMA, CPA, or equivalent.
• Proven experience leading multiple finance operations, billing, accounts receivable, revenue operations, or similar operational finance functions.
• Demonstrated success leading managers and building high-performing organizations in a fast-paced environment.
• Strong understanding of time & attendance, rates, reconciliations, billing, invoicing, collections, operational finance processes, and financial controls.
• Experience owning operational finance inputs that support revenue, gross profit, accounts receivable, bad debt, month-end close, and P&L reporting.
• Experience partnering with FP&A, Controllership, Payroll, Revenue, Strategy, Product, Engineering, or R&D leadership.
• Experience partnering with Product, Engineering, or R&D leadership to automate workflows and improve operational systems.
• Demonstrated ability to lead large-scale operational transformation, process improvement, and automation initiatives.
• Strong analytical and problem-solving skills with the ability to identify root causes and drive scalable solutions.
• Excellent stakeholder management and communication skills across Finance, Payroll, Operations, Revenue, Strategy, Product, and Engineering leadership teams.
• Advanced Excel or Google Sheets skills, including data analysis, reconciliation, and reporting.
• Nice-to-Haves
• Experience in staffing, workforce management, marketplaces, or other high-volume operational environments preferred.
• Experience with finance and operational platforms such as Net Suite, Salesforce, or similar systems.
• What you’ll get
• Performance bonus
• 25 days holiday + Duvet days
• Free lunch in office
• Cycle to work scheme
• Pension
• Private Medical Healthcare
• Dental Plan
• Discounted gym membership
• Day off on your birthday
• Perkbox - discounts and goodies on some of your favourite brands

About Us

We’re helping people get jobs by modernising the world of temporary work.

At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work.

Through our evolving technology, we’re putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.

This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.

Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone.