At a Glance
- Tasks: Lead a dynamic IT team, ensuring tech reliability and security across the UK and US.
- Company: Join Indeed Flex, a tech-first staffing platform revolutionising the job market.
- Benefits: Enjoy a competitive salary, performance bonuses, and perks like free lunch and gym discounts.
- Other info: Work in a vibrant office just steps from Farringdon station with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while shaping IT strategy and leadership.
- Qualifications: Proven experience in IT management, project planning, and vendor procurement.
The predicted salary is between 72000 - 88000 £ per year.
We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click.
We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.
We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of
- Indeed
- the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.
This is an in-office role, five days per week with the option to work from home on Thursdays.
🚂 We are based literally a 30-second stroll from Farringdon station.
The Role
As the IT Operations Manager at Indeed Flex, you will lead a lean IT team within Risk and Compliance.
You are accountable for the reliability, security, and effectiveness of our internal technology across the UK and US, and for making sure that the function enables the business rather than slowing it down.
This is a strategic leadership role with line management at its core.
You will manage the Senior IT Analyst and IT Support Analysts, set the priorities for the team, and own the plan for how IT delivers.
Day-to-day support, platform administration, procurement coordination, and project delivery are carried out by your team.
You provide the oversight, decisions, and stakeholder leadership that keep that work aligned to business and Risk and Compliance objectives stepping in when necessary to support them.
You will own the IT strategy and roadmap, service performance, vendor procurement outcomes, and the IT control environment, including SOC 2, Cyber Essentials, and GDPR-related IT controls.
You will plan and manage the project portfolio, hold vendors and the team to account, and keep leadership informed on service, risk, delivery, and spend.
You will be the IT lead for Indeed Flex and the primary relationship holder with Indeed IT.
You will stay close enough to the operation to coach, cover, and intervene when needed, but the role is defined by strategic oversight, people leadership, and project planning and management — not by being the primary resolver of tickets.
- What you’ll be doing
- Team Leadership & Line
Management: Line manage the Senior IT Analyst and IT Support Analysts across the UK and US.
Set objectives, manage performance, support development and hiring, and build coverage so the service is not dependent on one person.
- IT Strategy & Oversight: Develop and maintain the IT strategy and roadmap in line with business and Risk and Compliance objectives, covering infrastructure, identity, security, tooling, and service improvement.
Translate that roadmap into clear priorities for the team.
- Service
Oversight: Own IT support as a service.
Set SLAs and KPIs, review performance, and ensure quality, coverage, and communication across UK and US time zones.
Escalate and correct the service when it is not meeting the standard.
Technical ticket escalation sits with the Senior IT Analyst.
- Project Planning & Management: Plan, prioritise, and manage the IT project portfolio.
Define scope, timescales, dependencies, and success measures; assign delivery to the Senior IT Analyst and others; track progress; and intervene when delivery, risk, or capacity slips.
- Vendor
- Procurement
Ownership: Own vendor procurement for IT from request through risk assessment, approval, contracting, and renewal.
Ensure the process is managed effectively, stakeholders are kept informed, and risk decisions are made in a timely way.
The Senior IT Analyst coordinates the operational process; you are accountable for the outcome, the Indeed relationship, and vendor performance
- Security, Risk & Compliance: Own the IT control environment and security posture, including policy, access standards, SOC 2, Cyber Essentials, GDPR-related IT controls, and audit outcomes.
Direct the team's evidence gathering and control maintenance, and represent IT on security and compliance matters.
- Platform Estate & Parent-Company
Relationship: Own the IT estate, including Google Workspace, Okta, Slack, Salesforce administration, endpoints, and identity.
Set the standards for access, configuration, and change.
Own the relationship with Indeed IT, including escalations and shared services.
The Senior IT Analyst is the primary administrator.
- Budget, MI & Governance: Own the IT budget, including forecasting, cost control, and ensuring spend follows the right procurement path.
Ensure documentation and procedures are maintained, and provide regular MI to leadership on service performance, incidents, projects, procurement, security, and spend.
- What you'll need
- Line Management: Proven experience line managing an IT team, including performance management, coaching, and building coverage across a small team.
- Strategic Oversight: Experience setting priorities, roadmaps, or an operating model for a small IT team, rather than only delivering tickets or projects yourself.
- Project Planning & Management: Demonstrable experience planning and managing a portfolio of IT projects, including scope, timescales, risk, dependencies, and holding delivery to account.
- Vendor
Procurement: Experience owning vendor procurement and risk-assessment outcomes, including stakeholder management, contracts or renewals, and working with legal and procurement.
- Security & Compliance: Working knowledge of IT security and compliance programmes such as SOC 2, Cyber Essentials, ISO 27001, and GDPR, with experience being accountable for controls or audit outcomes.
- Service Management: Experience owning SLAs and KPIs for an IT support function and using those measures to improve the service.
- Technical
Credibility: Strong working knowledge of Google Workspace, Okta, Slack, Salesforce, Windows and Mac OS, and identity/endpoint environments, sufficient to oversee, challenge, and support the team.
- Stakeholder
Leadership: Excellent written and verbal communication, with the ability to influence across the business, manage senior stakeholders, and report clearly to leadership.
Line management experience is essential.
- What you’ll get
- Performance bonus
- 25 days holiday + Duvet days
- Free lunch in office
- Cycle to work scheme
- Pension
- Private Medical Healthcare
- Dental Plan
- Discounted gym membership
- Day off on your birthday
- Perkbox - discounts and goodies on some of your favourite brands
About Us
We’re helping people get jobs by modernising the world of temporary work.
At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work.
Through our evolving technology, we’re putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.
This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone.
IT Operations Manager in London employer: Indeed
Indeed Flex is an exceptional employer that champions innovation and flexibility in the staffing industry. With a vibrant work culture that encourages creativity and collaboration, employees benefit from comprehensive perks including a competitive salary, performance bonuses, and generous holiday allowances. Located just a stone's throw from Farringdon station, our team enjoys a dynamic environment where personal growth is fostered through mentorship and cutting-edge technology, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Indeed values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Indeed might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Indeed!
✨Direct Apply to Indeed
Let's not forget to apply directly through the Indeed website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Indeed.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Indeed. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Indeed
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
