At a Glance
- Tasks: Lead the B2B CRM strategy and optimise client journeys using innovative tech.
- Company: Join Indeed Flex, a tech-first staffing platform revolutionising the job market.
- Benefits: Enjoy a competitive salary, performance bonuses, and 25 days holiday plus duvet days.
- Other info: Work in a dynamic environment with opportunities for growth and innovation.
- Why this job: Make a real impact in the staffing industry with cutting-edge technology and AI.
- Qualifications: Experience in B2B CRM and lifecycle marketing is essential.
The predicted salary is between 45000 - 55000 £ per year.
We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click.
We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.
We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of
- Indeed
- the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.
This is an in-office role, five days per week with the option to work from home on Thursdays.
🚂 We are based literally a 30-second stroll from Farringdon station.
The Role
At Indeed Flex we are here to disrupt the staffing industry, through ground breaking technology.
Underpinned by a layer of support second to none, we provide our clients the ability to manage their temporary staffing requirements in a single and coordinated way.
This role sits within the Revenue team and is responsible for developing and delivering the B2B CRM strategy across the client lifecycle.
The B2B CRM Manager will design and optimise automated client journeys, deliver targeted communications, and use data, experimentation and AI to drive client activation, retention and revenue growth.
- What you’ll be doing
- Own the end-to-end B2B CRM strategy, translating customer lifecycle and commercial goals into a communications roadmap.
- Be genuinely AI-native: fluent with AI tools for copywriting, personalisation, QA and workflow automation, and always looking for the next place to embed them in the CRM stack.
- Design, build and optimise automated lifecycle journeys — onboarding, activation, adoption, renewal, win-back and expansion — writing the copy and emails yourself and using AI to speed up drafting and variant testing.
- Manage the communications calendar day-to-day, shipping campaigns including product updates, feature announcements and newsletters on schedule.
- Build audience segmentation with Data, Product and Revenue, using AI tools to surface behavioural patterns that sharpen targeting.
- Run a continuous testing programme across messaging, channels and journey design, using AI to generate and evaluate variants faster than manual testing allows, and report performance back into what's working and what to fix next.
- Collaborate with cross-functional teams including Marketing, Sales, Customer Success, Product and Data to ensure CRM activity supports wider commercial initiatives and client experience.
- What you'll need
- Significant experience in B2B CRM, lifecycle marketing or customer marketing within a commercial environment.
- Experience developing and implementing CRM strategies that drive customer engagement, retention and revenue growth.
- Hands-on experience designing, building and optimising automated lifecycle campaigns and customer journeys.
- Experience using CRM and marketing automation platforms, with Braze and Salesforce experience desirable.
- Experience working within a B2B Saa S, technology or similarly complex commercial environment.
- Strong understanding of customer segmentation, behavioural targeting and data-driven marketing.
- Experience analysing campaign performance and using insights to inform continuous optimisation.
- Excellent written communication skills with the ability to produce engaging, customer-focused content.
- Experience using AI tools and automation to improve marketing effectiveness and operational efficiency.
- Nice-to-Haves
- Experience in staffing, workforce management, marketplaces, or other high-volume operational environments preferred.
- What you’ll get
- Performance bonus
- 25 days holiday + Duvet days
- Free lunch in office
- Cycle to work scheme
- Pension
- Private Medical Healthcare
- Dental Plan
- Discounted gym membership
- Day off on your birthday
- Perkbox - discounts and goodies on some of your favourite brands
About Us
We’re helping people get jobs by modernising the world of temporary work.
At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work.
Through our evolving technology, we’re putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.
This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone.
CRM Manager in London employer: Indeed
Indeed Flex is an exceptional employer that champions innovation and flexibility in the staffing industry. With a vibrant work culture that encourages creativity and collaboration, employees benefit from comprehensive perks including a competitive salary, performance bonuses, and generous holiday allowances. Located just a stone's throw from Farringdon station, our team enjoys a dynamic environment where personal growth is fostered through mentorship and cutting-edge technology, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Indeed and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Indeed are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Indeed on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Indeed. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CRM Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Indeed. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Indeed:Show us that you’ve done your homework! In your application, briefly mention what you admire about Indeed’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Indeed
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Indeed will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Indeed, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
