At a Glance
- Tasks: Lead the B2B CRM strategy and optimise client journeys using innovative tech.
- Company: Join Indeed Flex, a tech-first staffing platform revolutionising the job market.
- Benefits: Enjoy a competitive salary, performance bonuses, free lunches, and more perks.
- Other info: Dynamic work environment with opportunities for growth and innovation.
- Why this job: Make a real impact in the staffing industry with cutting-edge technology.
- Qualifications: Experience in B2B CRM and lifecycle marketing is essential.
The predicted salary is between 45000 - 55000 £ per year.
We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click.
We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.
We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of
- Indeed
- the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.
This is an in-office role, five days per week with the option to work from home on Thursdays.
We are based literally a 30-second stroll from Farringdon station.
The Role
At Indeed Flex we are here to disrupt the staffing industry, through ground breaking technology.
Underpinned by a layer of support second to none, we provide our clients the ability to manage their temporary staffing requirements in a single and coordinated way.
This role sits within the Revenue team and is responsible for developing and delivering the B2B CRM strategy across the client lifecycle.
The B2B CRM Manager will design and optimise automated client journeys, deliver targeted communications, and use data, experimentation and AI to drive client activation, retention and revenue growth.
- What you’ll be doing
- Own the end-to-end B2B CRM strategy, translating customer lifecycle and commercial goals into a communications roadmap.
- Be genuinely AI‑native: fluent with AI tools for copywriting, personalisation, QA and workflow automation, and always looking for the next place to embed them in the CRM stack.
- Design, build and optimise automated lifecycle journeys — onboarding, activation, adoption, renewal, win‑back and expansion — writing the copy and emails yourself and using AI to speed up drafting and variant testing.
- Manage the communications calendar day‑to‑day, shipping campaigns including product updates, feature announcements and newsletters on schedule.
- Build audience segmentation with Data, Product and Revenue, using AI tools to surface behavioural patterns that sharpen targeting.
- Run a continuous testing programme across messaging, channels and journey design, using AI to generate and evaluate variants faster than manual testing allows, and report performance back into what's working and what to fix next.
- Collaborate with cross‑functional teams including Marketing, Sales, Customer Success, Product and Data to ensure CRM activity supports wider commercial initiatives and client experience.
- What you’ll need
- Significant experience in B2B CRM, lifecycle marketing or customer marketing within a commercial environment.
- Experience developing and implementing CRM strategies that drive customer engagement, retention and revenue growth.
- Hands‑on experience designing, building and optimising automated lifecycle campaigns and customer journeys.
- Experience using CRM and marketing automation platforms, with Braze and Salesforce experience desirable.
- Experience working within a B2B Saa S, technology or similarly complex commercial environment.
- Strong understanding of customer segmentation, behavioural targeting and data‑driven marketing.
- Experience analysing campaign performance and using insights to inform continuous optimisation.
- Excellent written communication skills with the ability to produce engaging, customer‑focused content.
- Experience using AI tools and automation to improve marketing effectiveness and operational efficiency.
- Nice‑to‑Haves
- Experience in staffing, workforce management, marketplaces, or other high‑volume operational environments preferred.
- What you’ll get
- Performance bonus
- Free lunch in office
- Cycle to work scheme
- Pension
- Private Medical Healthcare
- Discounted gym membership
- Day off on your birthday
- Perkbox - discounts and goodies on some of your favourite brands
About Us
We’re helping people get jobs by modernising the world of temporary work.
At Indeed Flex, we provide our community of 'Flexers' with total control, choice, and ownership over how they work.
Through our evolving technology, we’re putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.
This platform helps businesses scale their workforce efficiently during busy periods without long‑term commitment or administrative hassle.
Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone.
#J-18808-Ljbffr
CRM Manager in London employer: Indeed Flex
Indeed Flex is an exceptional employer that champions innovation and flexibility, providing a vibrant work culture where employees can thrive. With a prime location just steps from Farringdon station, we offer competitive salaries, generous benefits including private healthcare and performance bonuses, and a commitment to employee growth through continuous learning and development opportunities. Join us in revolutionising the staffing industry while enjoying a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Indeed Flex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Indeed Flex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Indeed Flex:Your cover letter is your chance to shine! Tell us why you want to work at Indeed Flex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Indeed Flex!
How to prepare for a job interview at Indeed Flex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
