At a Glance
- Tasks: Provide IT support, manage systems, and improve technology processes.
- Company: Join Indeed Flex, a tech-first staffing platform revolutionising job flexibility.
- Benefits: Earn £30,000 to £40,000, enjoy free lunch, gym discounts, and more!
- Other info: Work in a vibrant office near Farringdon station with great career growth.
- Why this job: Be part of a dynamic team transforming the temporary work landscape.
- Qualifications: Experience in IT support and familiarity with business technologies required.
The predicted salary is between 30000 - 40000 £ per year.
We are Indeed Flex, a tech‑first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We operate with the agility and energy of a high‑growth scale‑up, backed by the stability and resources of Indeed – the world’s #1 job site.
This is an in‑office role, five days per week with the option to work from home on Thursdays. We are based literally a 30‑second stroll from Farringdon station.
The Role
Indeed Flex is seeking an experienced IT Support Analyst to join the Internal Systems team. This role will provide essential IT support to our internal and partner end‑users, managing platforms and technologies while driving continuous process and technology improvements. Within our state‑of‑the‑art facilities, this role will work closely with key stakeholders and subject matter experts across all departments to research and resolve system issues, prioritise and resolve case backlogs, collect requirements, document user profiles, provision systems, enforce internal policies, and communicate system‑related updates to employees.
What you’ll be doing
- Provide IT technical support to internal employees and partner end users.
- Proactively monitor support activities, applications, and escalations to maintain a strong customer service environment focused on preemptive problem resolution.
- Manage end‑user support queries via company communication channels, ensuring all requests are properly documented, appropriately prioritised, and that end‑users and stakeholders are kept up to date.
- Enforce IT standards, policies, practices, and procedures company‑wide, advocating for security and privacy.
- Provide technical knowledge to colleagues and end‑users regarding hardware, software, telephony, and internal business systems or processes.
- As a primary administrator for key software, oversee the software’s overall health, manage user access and permissions, and configure the system to align with business needs.
- Facilitate external support engagement with the parent company and vendor support teams when problems cannot be resolved in‑house.
- Coordinate with global support personnel and colleagues to ensure support coverage across multiple time zones, global/local team KPI and SLA adherence, and quarterly projects.
- Assist with projects across the corporate infrastructure and software development, including training and updates.
What you'll need
- Proven experience in IT Support.
- Experience managing systems/applications as an Application Manager or primary administrator.
- Familiar with business technologies such as Slack, Salesforce, Okta, Windows and Mac OS, Google Workspace usage and administration.
- Experience with adhering to service SLA and KPI performance metrics.
- Demonstrate excellent written and verbal communication skills for professional and friendly interaction with co‑workers and customers.
- Passionate about technology enablement and delivering an exceptional user experience.
- Proactively seek out and recommend ways to continuously improve technology, systems, and personal skills development.
- Self‑starter, energetic, strong organisational skills, and ability to prioritise workload.
- Excellent customer service skills to understand issues and provide solutions in a friendly, easy‑to‑understand manner.
What you’ll get
- £30,000 to £40,000 salary per annum.
- Performance bonus.
- Free lunch in office.
- Cycle to work scheme.
- Pension.
- Private Medical Healthcare.
- Discounted gym membership.
- Day off on your birthday.
- Perkbox – discounts and goodies on some of your favourite brands.
About Us
We’re helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we’re putting the power of work in the palm of people’s hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.
This platform helps businesses scale their workforce efficiently during busy periods without long‑term commitment or administrative hassle. Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone.
IT Support Analyst employer: Indeed Flex
Indeed Flex is an exceptional employer that champions innovation and flexibility, providing a vibrant work culture where employees can thrive. With a competitive salary, performance bonuses, and unique perks like free lunches and a day off on your birthday, we prioritise employee well-being and growth. Located just a stone's throw from Farringdon station, our state-of-the-art facilities foster collaboration and creativity, making it an ideal environment for IT Support Analysts looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Indeed Flex values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Indeed Flex might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Indeed Flex!
✨Direct Apply to Indeed Flex
Let's not forget to apply directly through the Indeed Flex website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Indeed Flex.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Indeed Flex. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Indeed Flex
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
