At a Glance
- Tasks: Manage guest check-ins, handle bookings, and provide top-notch customer service.
- Company: Join a vibrant hotel team in the heart of Cardiff.
- Benefits: Instant pay options, referral bonuses, and comprehensive health support.
- Other info: Flexible night shifts with opportunities for personal growth.
- Why this job: Be the friendly face of hospitality and make guests feel at home.
- Qualifications: 6 months receptionist experience and strong customer service skills required.
The predicted salary is between 14 - 14 € per hour.
Pay: £14.24 per hour* (inclusive of £1.53 holiday pay)
Shift patterns: Casual – 10pm to 5:30am (Shifts available from 11th June)
Responsibilities
- Manage guest check‑in and check‑out
- Operate the system for bookings and guest records
- Handle reservations, amendments, and cancellations
- Process cash and card payments accurately
- Answer telephone calls and respond to guest enquiries
- Provide friendly, professional customer service
Qualifications
- Minimum of 6 months experience in a receptionist role
- 18 years or older with the right to work in the UK
- Strong customer service skills
- Excellent organisational, verbal, and written skills
Benefits
- Instant or weekly pay – giving you more control over your finances
- Earn up to £150* when you refer a friend
- Comprehensive benefits: access to digital GP services, physiotherapy, 24/7 mental health support, and more
*Terms and conditions apply
Hotel Receptionist in Cardiff employer: Indeed Flex
Join our vibrant team in Cardiff as a Hotel Receptionist, where we prioritise a supportive work culture and employee well-being. Enjoy flexible shift patterns, competitive pay, and comprehensive benefits including access to digital GP services and mental health support, all while working in a dynamic environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Cardiff
✨Tip Number 1
Network like a pro! Chat with friends, family, or even former colleagues about the Hotel Receptionist role. You never know who might have a lead or insider info on openings in Cardiff.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a receptionist. This will help you feel more confident and ready to impress.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview – it shows you’re serious about the role.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a better chance of landing that Hotel Receptionist gig. Plus, we love seeing applications directly from our community!
We think you need these skills to ace Hotel Receptionist in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a receptionist. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service abilities and organisational skills!
Craft a Friendly Cover Letter:Your cover letter is your chance to show us your personality! Keep it professional but let your friendly side shine through. Mention why you’re excited about the role and how you can contribute to our team.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the hotel receptionist position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Indeed Flex
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a hotel receptionist. Familiarise yourself with guest check-in and check-out processes, as well as how to handle reservations and payments. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this job is all about providing excellent customer service, be prepared to share examples from your past experiences. Think of specific situations where you went above and beyond for a guest or resolved a difficult issue. This will demonstrate your ability to handle the demands of the role effectively.
✨Practice Common Interview Questions
Anticipate questions related to your experience and skills, such as 'How do you handle difficult customers?' or 'What would you do if a guest had a complaint?' Practising your answers will help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Dress the Part
First impressions matter, especially in a customer-facing role like this one. Dress smartly and professionally for your interview to convey that you take the opportunity seriously. A polished appearance can set the tone for a positive interaction with your potential employer.
