At a Glance
- Tasks: Engage with enterprise clients, driving success through data-driven strategies and personalised communication.
- Company: Join the world's number 1 job site, committed to innovation and inclusivity.
- Benefits: Competitive salary, bonuses, stock options, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for growth and learning.
- Why this job: Make a real impact by helping clients achieve their hiring goals and business success.
- Qualifications: 5+ years in client success or related fields; strong relationship management skills required.
The predicted salary is between 39000 - 59000 £ per year.
Your job
In this role, you’ll drive proactive, personalized engagement with enterprise clients and agencies via email, phone, and video, prioritizing live calls for complex topics. You’ll conduct executive-level discovery, maintain ongoing client connections, and surface trends, risks, and opportunities across portfolios. Using data, reporting, and insights, you’ll deliver evidence-based recommendations, build optimized recruitment advertising campaigns, and maximize hires, ROI, and long-term value. You’ll also drive adoption of key products and employer tracking tools while leveraging partner programs and internal consulting resources. You’ll partner with Sales on strategic account planning, join client calls to identify revenue and product opportunities, manage escalations with a solutions-oriented approach, and uphold SLAs and documentation standards. You’ll collaborate with technical, product, and external teams to resolve complex issues quickly and manage high-impact on-site client engagements when possible. Throughout, you’ll continuously grow your AI, product, and process expertise, apply what you learn in practice, and share best practices to elevate team and client outcomes.
Who you are
- Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
- Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
- Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
- Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
- Champion product and tracking adoption to improve attribution, insights, and decision-making.
- Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
- Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.
Who we are
Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience. Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service (internal or external clients). Learns quickly and demonstrates strong technical aptitude, curiosity, and ability to ramp up and make an immediate impact. Demonstrates strong relationship management skills, including client engagement, churn prevention, and post-sale lifecycle implementation and execution. Builds and maintains effective partnerships with team members, internal stakeholders, and external clients. Uses data, trends, and client insights to identify product adoption and growth opportunities. Effectively manages and retains accounts (up to $50K annual revenue per account) and communicates campaign performance clearly to executive-level clients and decision-makers.
Our mission
As the world’s number 1 job site, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
Senior Client Success Manager, Enterprise employer: Indeed.com
Indeed is an exceptional employer, offering a dynamic work culture that prioritises innovation and inclusivity. As a Senior Client Success Manager, you'll benefit from comprehensive employee growth opportunities, including access to advanced training and resources, while enjoying a competitive compensation package that includes bonuses and stock options. Located in the UK, Indeed fosters a collaborative environment where your contributions directly impact the success of enterprise clients, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager, Enterprise
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Indeed.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Indeed.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Success Manager, Enterprise
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Indeed.com:Your cover letter is your chance to shine! Tell us why you want to work at Indeed.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Indeed.com!
How to prepare for a job interview at Indeed.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
