InDebted, a UK-based team, seeks a Senior Customer Experience Specialist to support customers on repayment journeys, manage your own caseload and coach newer specialists. You'll collaborate with operations, compliance, product and analytics to improve cases, workflows, and regulatory compliance, reporting to the Director of Compliance and Operations.
Remote (UK-based) role with London-based team meetings. Prior experience in debt collection, FCA-regulated settings, and strong written
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Senior CX & Collections Lead - Remote UK employer: InDebted
InDebted is an exceptional employer that champions a supportive and innovative work culture, where every team member plays a vital role in transforming the debt recovery landscape. As a Customer Experience Specialist in the UK, you will benefit from ongoing training and development opportunities, ensuring your skills are always at the forefront of industry practices. With a commitment to diversity and inclusion, InDebted fosters an environment where unique perspectives are celebrated, making it a truly rewarding place to grow your career while helping customers achieve financial fitness.
