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For Companies At a Glance
- Tasks: Lead CRO and UX initiatives, optimising digital experiences for various clients.
- Company: Join a dynamic UK-based agency focused on user behaviour and business results.
- Benefits: Enjoy flexible hybrid working options and opportunities for professional growth.
- Why this job: Make a real impact by enhancing user experiences and driving conversions.
- Qualifications: 3+ years in CRO or UX, strong analytical skills, and excellent client communication.
- Other info: Mentorship opportunities available; stay ahead of industry trends.
The predicted salary is between 36000 - 60000 £ per year.
Job Specification: Mid-Level CRO UX Manager
Location: Hybrid (UK-based agency, flexible working options available)
About the Role
We are seeking a commercially minded Mid-Level CRO UX Manager to play a pivotal role in our agency. This is an exciting opportunity for someone who is passionate about understanding user behaviour, optimising digital experiences, and driving tangible business results.
You will work directly with a variety of clients, leading CRO and UX initiatives from strategy to implementation. A key aspect of this role will be contributing to the development and growth of our CRO and UX department, refining our offering, and establishing best practices. You will also be instrumental in shaping our approach to Search Experience , ensuring that our strategies not only attract users but also convert them effectively.
This role requires a blend of strategic thinking, hands-on execution, strong client communication skills, and a keen business acumen.
Key Responsibilities
- Client Leadership:
- Act as the primary CRO/UX point of contact for assigned clients, building strong relationships and understanding their business objectives.
- Lead client workshops, presentations, and regular reporting sessions, effectively communicating insights, recommendations, and results.
- Translate client business goals into actionable CRO and UX strategies.
- Strategy & Optimisation:
- Develop and implement comprehensive CRO strategies based on data analysis (analytics, heatmaps, session recordings), user research (surveys, interviews), and heuristic evaluations.
- Design and execute A/B tests, multivariate tests, and other experimentation methodologies to validate hypotheses and drive improvements.
- Analyse test results, derive actionable insights, and provide clear recommendations for further optimisation.
- Champion a data-driven approach to all UX and CRO initiatives.
- User Experience (UX) Design & Research:
- Conduct user research (e.g., usability testing, user interviews, card sorting) to uncover user needs, pain points, and behaviours.
- Develop user personas, journey maps, and empathy maps to inform design decisions.
- Create wireframes, prototypes, and user flows that enhance usability and conversion.
- Collaborate with design and development teams to ensure UX best practices are integrated throughout the client\’s digital assets.
- Search Experience (SX) Focus:
- Develop and refine our agency\’s approach to Search Experience, understanding how search behaviour impacts user journeys and conversion.
- Identify opportunities to optimise on-site search, navigation, and content presentation to improve user satisfaction and conversion rates from search entry points.
- Collaborate with SEO and content teams to ensure a seamless and effective user experience from search query to conversion.
- Department Development:
- Contribute to the ongoing development and refinement of the agency\’s CRO and UX methodologies, processes, and tools.
- Help build out the CRO/UX offering, identifying new service opportunities and staying abreast of industry trends.
- Mentor junior team members and share knowledge to foster a culture of continuous improvement.
- Commercial Acumen:
- Identify opportunities for account growth and new business within the CRO/UX domain.
- Assist in scoping projects, preparing proposals, and estimating effort for new and existing clients.
Skills & Experience
- Essential:
- 3+ years of experience in a dedicated CRO or UX role, ideally within an agency environment.
- Proven track record of delivering measurable improvements in conversion rates and user satisfaction.
- Strong understanding of CRO principles, methodologies, and best practices.
- Proficiency with A/B testing tools (e.g., Optimizely, VWO, Google Optimise).
- Expertise in web analytics platforms (e.g., Google Analytics 4, Adobe Analytics) with the ability to extract actionable insights.
- Experience with user research methodologies (e.g., usability testing, interviews, surveys).
- Familiarity with UX design tools (e.g., Figma, Sketch, Adobe XD) for wireframing and prototyping.
- Excellent client-facing communication, presentation, and interpersonal skills.
- Demonstrable commercial awareness and ability to link CRO/UX efforts to business outcomes.
- A proactive, self-starter attitude with the ability to manage multiple projects simultaneously.
- Desirable:
- Experience specifically with Search Experience optimisation.
- Understanding of qualitative research tools (e.g., Hotjar, Crazy Egg, FullStory).
- Knowledge of front-end web technologies (HTML, CSS, JavaScript) sufficient to understand implementation challenges.
- Experience with e-commerce platforms.
- Relevant certifications in CRO, UX, or analytics.
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UK - CRO UX Manager employer: Incubeta
Contact Detail:
Incubeta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK - CRO UX Manager
✨Tip Number 1
Familiarise yourself with the latest trends in CRO and UX. Follow industry leaders on social media, read relevant blogs, and participate in webinars to stay updated. This knowledge will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Prepare to discuss specific case studies where you've successfully improved conversion rates or user satisfaction. Be ready to explain your thought process, the strategies you implemented, and the results achieved. This will showcase your hands-on experience and strategic thinking.
✨Tip Number 3
Network with professionals in the CRO and UX community. Attend local meetups or online events to connect with others in the industry. Building relationships can lead to referrals and insider information about job openings, including opportunities at our agency.
✨Tip Number 4
Demonstrate your understanding of Search Experience optimisation. Research how search behaviour impacts user journeys and be prepared to discuss strategies for improving on-site search and navigation. This knowledge will set you apart as a candidate who understands the broader context of the role.
We think you need these skills to ace UK - CRO UX Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRO and UX roles. Focus on specific projects where you've driven measurable improvements in conversion rates and user satisfaction, as this aligns with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for understanding user behaviour and optimising digital experiences. Mention specific tools and methodologies you’ve used, such as A/B testing and user research, to demonstrate your expertise.
Showcase Your Client Leadership Skills: Provide examples of how you've built strong relationships with clients in previous roles. Highlight any workshops or presentations you've led, and how you translated client goals into actionable strategies.
Demonstrate Your Data-Driven Approach: Emphasise your experience with data analysis and how it has informed your CRO strategies. Include specific metrics or results from past projects to illustrate your ability to derive actionable insights and drive improvements.
How to prepare for a job interview at Incubeta
✨Showcase Your Analytical Skills
As a CRO UX Manager, you'll need to demonstrate your ability to analyse data effectively. Be prepared to discuss specific examples of how you've used analytics tools like Google Analytics or A/B testing platforms to drive improvements in conversion rates.
✨Prepare for Client Scenarios
Since client leadership is a key part of the role, think about how you would handle various client scenarios. Prepare to discuss how you would build relationships, lead workshops, and translate business goals into actionable strategies.
✨Demonstrate Your UX Design Knowledge
Familiarise yourself with UX design principles and be ready to talk about your experience with user research methodologies. Bring examples of wireframes or prototypes you've created, and explain how they improved user experience.
✨Highlight Your Commercial Acumen
The role requires a strong understanding of how CRO and UX efforts impact business outcomes. Be prepared to discuss how you've identified opportunities for account growth and contributed to project scoping and proposals in previous roles.
