At a Glance
- Tasks: Manage key client accounts and drive growth for leading workwear brands.
- Company: Join a top player in the workwear industry with a global presence.
- Benefits: Full-time role with competitive salary and opportunities for professional development.
- Other info: Exciting entry-level position with potential for career advancement.
- Why this job: Be part of a dynamic team making an impact in the corporate clothing sector.
- Qualifications: B2B account management experience and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Workwear Uniform Group Ltd (WWUGL) is a leader in the sourcing, design, manufacture and distribution of technical workwear, PPE and bespoke corporate uniforms. Boasting £100m annual turnover and an international reach, the Group comprises multiple brands who each excel in a distinct part of the workwear lifecycle. This enables us to offer cradle-to-grave solutions to household brands spanning construction, healthcare, rail, logistics, banking, retail, tourism and more. You’ll play a central role in driving the growth of two of the Group’s key brands: Direct Corporate Clothing (off‑the‑shelf PPE and workwear contract specialists) and Incorporatewear (bespoke corporate uniform specialists). You’ll also help establish WWUGL as a renowned brand in and of itself.
Job Purpose
Responsible for the ongoing account management and development of ICW’s clients. To ensure that the client’s contractual requirements are met in full. This will include maintenance of margins, stock management, accurate forecasting of customer spend, on time in full delivery of customer roll outs through use of project plans and internal communications, provision of customer KPI reporting, and adherence to SLAs.
Responsibilities
- Full contract and client relationship management and responsibility
- Client retention through contract extensions and involvement with associated tendering activity
- On time in full delivery of client rollouts through use of critical path planning
- Sales growth through active promotion of cross‑selling and account development
- Margin protection through pricing reviews and price file maintenance
- Delivery of garments to agreed SLAs
- Accurate forecasting of client spend
- Maintenance of accurate client data including wearer wardrobe profiles
- Completion of relevant KPI and ad‑hoc reporting
- Management of aged debt with clients
- Management of client orders and stock levels
- Management of outstanding debts, where requested
- Management of associated Account Administrator
- Ad hoc duties, as required
- Communicating and meeting on a regular basis with key internal staff to ensure co‑ordinated customer response
- Awareness of company’s ISO 19001, 14001 and 45001 accreditations, objectives, and requirements
- Attend annual company training and refresher courses
- Regular customer meetings both virtual and face to face
- You will be expected to travel to customers as required
- Any additional task or duties requested by management
Experience Required
- Proven experience of B2B account management
- Excellent communication skills at all levels
- Excellent analytical skills
- Highly organised with a flexible working approach
- Knowledge and understanding of relevant internal reporting systems
- Pragmatic and practical management and development skills
- Awareness of situations requiring customer empathy
- Ability to work under pressure and achieve tight deadlines
- High level of interpersonal skills
- Good level of project management skills
- Good knowledge of the textile or garment industry
- Good IT appreciation and practical ability particularly Excel
- Previous experience within the corporate clothing sector desirable but not essential
- Experience of textile development and offshore manufacture advantageous
- GCSE Maths and English at Grade C
- Good level of spoken and written English
- Knowledge and command of European languages is beneficial
Other Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Sales and Business Development
- Industries: Retail Apparel and Fashion
Nation Account Manager in Oldbury employer: Incorporatewear
Workwear Uniform Group Ltd (WWUGL) is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the technical workwear industry. With a strong focus on employee growth, WWUGL provides comprehensive training and development opportunities, ensuring that team members can thrive in their roles while contributing to the success of renowned brands. Located in a vibrant area with a diverse client base, employees enjoy the unique advantage of working in a fast-paced environment that values creativity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Nation Account Manager in Oldbury
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Incorporatewear, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Incorporatewear!
We think you need these skills to ace Nation Account Manager in Oldbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Incorporatewear, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Incorporatewear and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Incorporatewear that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Incorporatewear
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
