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For Companies At a Glance
- Tasks: Manage customer accounts and ensure top-notch service while driving growth.
- Company: Join Incora, a leading supply chain solutions provider in aerospace.
- Benefits: Competitive salary, health plans, pension scheme, and discounts for employees.
- Why this job: Be the voice of Incora and make a real impact on customer satisfaction.
- Qualifications: Experience in customer relations and a passion for exceeding expectations.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 32000 - 32000 £ per year.
Our Incora Story is really taking off – we’d love you to join us for the journey! We are currently seeking a customer service professional to join us as a Customer Program Manager at our site in either Crawley or Mirfield (West Yorkshire) for a fixed period of 12 months. As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business.
Responsibilities
- Manage the account for two major contracted customers, undertaking orderbook management, quoting on products and responding to customer requests to maximise customer potential and manage growth to support our Sales function.
- Manage and maintain the customer relationship, communicating with them on a regular basis as well as contributing to quarterly reviews.
- Manage KPI and reporting metrics including on‑time delivery, quality metrics and other contractual performance data.
- Liaise with internal stakeholders from our SIOP team to our Warehouse operation to ensure aerospace parts are moved through our Supply Chain to reach the customer in a timely manner.
- Provide first‑class customer service whilst ensuring the customer needs are understood and managed within our organisation.
Qualifications
- Background in aerospace/aviation with strong supply chain knowledge.
- Experience managing customer relationships perhaps in a Sales or Account Management position would be desirable.
- Motivated self‑starter with excellent attention to detail, resilience, and the ability to work confidently using your own initiative.
- Passionate about our Incora values and exceeding customer expectations.
Core Values
- Courage – Take ownership for issues and problems.
- Collaboration – Share knowledge and experience with others.
- Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
- Community – We value our world and those we share it with.
Benefits
- Starting salary up to £32,000 per annum depending on experience.
- All employees are eligible for one of our incentive programmes.
- Company pension scheme including 4 times salary life cover.
- Health cash plans saving you money and helping you to stay well.
- Green Travel Allowance for employees who use green transport to travel to work.
- Generous discount portal available only to Incora employees.
We want to help your career take off and become part of the Incora Story.
Diversity & Inclusion
We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
Company Overview
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission‑critical solutions that improve our world. We exist to enable the mission critical.
Capabilities & Values
- Industry‑leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency
Background Policy
Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration.
Agency Notice
Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role.
How to Apply
If you feel you have all of this, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you!
Customer Program Manager in Newton-le-Willows employer: Incora
Contact Detail:
Incora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Program Manager in Newton-le-Willows
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry, especially those who work at Incora. A friendly chat can open doors and give you insights that might just land you that Customer Program Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and supply chain management. We want you to showcase your experience and passion for exceeding customer expectations, so get ready to share some great examples!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of the journey as we grow and develop the Incora Story together!
We think you need these skills to ace Customer Program Manager in Newton-le-Willows
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about customer service and the aerospace industry. Share your experiences that align with our values and how you can contribute to the Incora story.
Tailor Your CV: Make sure your CV is tailored specifically for the Customer Program Manager role. Highlight relevant experience in managing customer relationships and supply chain knowledge. We love seeing how your background fits with what we do, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate attention to detail, so ensure there are no typos or grammatical errors – it shows you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Incora
✨Know Your Customer Inside Out
Before the interview, dive deep into Incora's customer base and their specific needs. Understand the aerospace industry and how supply chain solutions play a role in it. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed customer relationships. Highlight how you’ve handled challenges and exceeded expectations. This will illustrate your ability to be the voice of Incora and maintain strong customer connections.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to customer service and supply chain management. Be prepared to discuss how you’ve used metrics to drive performance in previous roles. This shows you understand the importance of data in managing customer satisfaction.
✨Embrace Incora's Values
Reflect on Incora's core values of courage, collaboration, commitment, and community. Think of examples from your career that align with these values. During the interview, express how you embody these principles and how they guide your work ethic.