At a Glance
- Tasks: Deliver top-notch customer service and manage customer needs at our Derby site.
- Company: Join a leading aerospace supply chain solutions business with a focus on community.
- Benefits: Starting salary up to £27,000, 25 days holiday, and personalised career development.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team making a real impact in the aerospace industry.
- Qualifications: Strong B2B customer service skills and proficiency in Microsoft Office.
The predicted salary is between 26509 - 27000 £ per year.
We are looking for a Customer Account Coordinator to work out of our customer site in Derby. As the leading supply chain solutions business in aerospace, our customers are at the heart of our business. This role will support the Incora customer team by delivering excellent customer service and ensuring customer needs are understood and managed.
Responsibilities
- Provide first‑class customer service to the customer site.
- Ensure customer needs are clearly understood, documented, and managed.
- Maintain the Incora footprint at the customer site at required levels.
- Identify any part shortages and coordinate with internal stakeholders to resolve them.
- Resolve customer queries by engaging a range of stakeholders to reach a swift conclusion.
- Work a 3‑week rotating shift pattern: 06:00‑14:30, 14:00‑22:30, 20:00‑06:30.
Qualifications
- Exceptional initiative and the ability to build long‑term relationships with stakeholders.
- Proven track record in a B2B customer service role, with strong negotiation skills.
- Comfortable conducting and contributing to meetings with the customer.
- Strong knowledge of Microsoft Office (Excel, Word, PowerPoint) and experience using Copilot or other AI productivity tools.
- Passion for our values and a commitment to exceeding customer expectations.
- Background or interest in aerospace, manufacturing or logistics is desirable.
Core Values
- Courage – take ownership for issues and problems.
- Collaboration – share knowledge and experience with others.
- Commitment – focus on ensuring internal and external customer expectations are met in a timely way.
- Community – we value our world and those we share it with.
Benefits
- Starting salary up to £27,000, dependent on experience, plus 17.5% shift allowance.
- Personalised career development.
- Eligibility for incentive programmes.
- 25 days holiday plus 8 bank holidays, with a holiday buying scheme allowing up to 5 additional days.
- Company pension scheme with 4× salary life cover.
- Health cash plans for you and your family.
- Generous discount portal for employees.
- Career advancement support to help you grow within Incora.
We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation. Incora policy requires a criminal record check for all candidates. Any offers of employment are conditional upon the outcome of this check.
Customer Account Coordinator in Leicester employer: Incora
At Incora, we pride ourselves on being a leading supply chain solutions provider in the aerospace sector, offering our Customer Account Coordinators a dynamic work environment in Derby. Our commitment to exceptional customer service is matched by our dedication to employee growth, with personalised career development opportunities and a supportive work culture that values collaboration and community. With competitive salaries, generous holiday allowances, and a focus on diversity and inclusion, Incora is an excellent employer for those seeking meaningful and rewarding careers.
