JDE Applications Support Analyst - Derby

Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional professional to join us as JDE Application Support Analyst (hybrid/remote). The IT function is responsible for the provision, development and support of IT infrastructure based on a workload centric strategy, to provide excellence in Information Technology solutions and services that will facilitate the vision, objectives and goals of Incora.

The JDE Application Support Analyst will be responsible for providing technical and functional support for JD Edwards (JDE) EnterpriseOne applications within the organization. This role requires a strong understanding of JDE modules and business processes, ensuring that applications are operating efficiently and addressing any technical issues or system improvements. The ideal candidate will collaborate with users to troubleshoot issues, resolve incidents, and assist in system updates or enhancements.

About the job:

• Provide day-to-day support for JD Edwards (JDE) EnterpriseOne applications.
• Troubleshoot and resolve functional and technical issues in a timely manner.
• Identify and escalate issues to appropriate teams, ensuring minimal disruption to business operations.
• Assist with testing, debugging, and implementing application fixes and enhancements.
• Serve as the first point of contact for JDE users, addressing technical issues or system inquiries.
• Assist in system upgrades, patches, and releases, ensuring minimal downtime.
• Coordinate with other IT teams for successful system maintenance and updates.
• Maintain comprehensive documentation of all application-related issues, resolutions, and changes.
• Generate reports and metrics on system performance and user support activities.
• Work closely with business users to understand their requirements and provide technical solutions.
• Liaise with JDE developers and technical teams for any customization or development efforts.
• Participate in cross-functional team meetings to ensure seamless communication between business and IT.
• Analyze and identify areas for improvement in JDE applications and business processes.

Requirements:

• Proven experience supporting JD Edwards EnterpriseOne applications (preferably in multiple modules such as Finance, Manufacturing, Procurement, HR, etc.).
• Degree in Information Technology, Computer Science, Business, or related field.
• Strong understanding of JDE architecture, configuration, and integration with other business systems.
• Knowledge of JDE development tools.
• Familiarity with SQL, database queries, and data analysis tools.
• Strong problem-solving skills with the ability to analyze and resolve issues in a timely manner.
• Excellent communication skills, with the ability to communicate technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in conducting end-user training and documentation.

In return we will offer the things that matter:

• Starting salary between £35,000 to £40,000 dependent on experience.
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
• We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days.
• We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover.
• We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well.
• We want to support you and the people that matter to you with our flexible working and family friendly policies and practices.
• Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance.
• We believe every little helps by offering a generous discount portal only available to Incora employees.
• Very importantly we want to be with you to help your career take off and become part of the Incora Story.

So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you!

About us: IncoraTM is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.

We pride ourselves on offering: Industry-leading capabilities, Innovative solutions, Greater customer value, Trusted supplier relationships, Business growth and operational efficiency. Our people make us unique, and we offer an Outstanding Colleague Experience. We live by our values: Courage, Collaboration, Commitment and Community and are proud to add real value to our customers’ businesses.

Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age. At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs.

If you require any reasonable adjustments during the recruitment process, please don’t hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it’s a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.