At a Glance
- Tasks: Lead customer relationships by identifying and mitigating supply risks in a fast-paced environment.
- Company: Join Incora, a leading supply chain solutions provider in the aerospace industry.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and healthcare cash plans.
- Other info: Be part of a diverse team that values collaboration and personal growth.
- Why this job: Make a real impact by ensuring customer satisfaction and optimising supply performance.
- Qualifications: Strong communication skills, analytical mindset, and proficiency in Microsoft Office required.
The predicted salary is between 32000 - 34000 £ per year.
Our Incora Story is really taking off – we’d love you to join us for the journey! As a leading supply chain solutions business in the aerospace industry, our customers are at the heart of everything we do.
As a Customer Relationship Lead – Future Risk, you will play a critical role in protecting customer service performance by proactively identifying future supply risks and driving actions to minimise their impact. Working alongside the wider Spares team, you will proactively identify risk parts, coordinate mitigation activities, and bridge supply gaps. You will collaborate closely with Supply Chain, Procurement, Planning, and the Customer Solutions team to ensure potential risks are understood, communicated, and effectively managed before they impact customer operations or organisational performance.
This role is instrumental in achieving our Spares performance targets by optimising parts availability and ensuring the correct actions are taken to protect customer supply. You will manage escalations, influence cross functional teams, and provide clear, proactive communication to internal and external stakeholders, building confidence through transparency and effective risk management.
About You
You are a proactive, solutions-focused professional with excellent communication and relationship building skills. You are comfortable working in a fast paced environment, managing multiple priorities, and influencing stakeholders at all levels to achieve the best outcomes for both the customer and the business. Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity.
You will be able to demonstrate:
- A strong work ethic, professionalism and integrity.
- Excellent communication and stakeholder management skills.
- A self motivated approach with the ability to work independently and take ownership.
- Strong analytical and problem-solving abilities with a proactive mindset.
- The ability to learn quickly and adapt to changing business priorities.
- A collaborative, team-focused approach, building effective relationships across the wider organisation.
- Resilience and confidence when managing customer escalations and supply risks.
Most importantly you will be passionate about our Incora Values and exceeding customer expectations:
- Courage - Take ownership for issues and problems.
- Collaboration - Share knowledge and experience with others.
- Commitment - Focus on ensuring internal and external customer expectations are met in a timely way.
- Community - We value our world and those we share it with.
So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you!
In return we will offer the things that matter:
- Starting salary between £32,000 and £34,000 dependent on experience.
- We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
- We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days.
- We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover.
- We want to help you look after you and your family by providing healthcare cash plans saving you money and helping you to stay well.
- We want to support you and the people that matter to you with our flexible working and family friendly policies and practices.
- Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance.
- We believe every little helps by offering a generous discount portal only available to Incora employees.
- Very importantly we want to be with you to help your career take off and become part of the Incora Story.
We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation. At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
- Industry-leading capabilities.
- Innovative solutions.
- Greater customer value.
- Trusted supplier relationships.
- Business growth and operational efficiency.
Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.
Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.
Customer Relationship Lead in Derby employer: Incora
At Incora, we pride ourselves on being an excellent employer, offering a dynamic work environment at our Spondon site where collaboration and commitment are at the heart of our culture. With competitive salaries, flexible working arrangements, and a strong focus on employee well-being through health cash plans and a generous holiday policy, we empower our team members to grow and thrive in their careers. Join us to be part of a community that values diversity and encourages innovative sourcing strategies to drive our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Lead in Derby
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Incora and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Incora!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Incora keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Relationship Lead in Derby
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Incora:This is your chance to really connect with the team at Incora. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Incora
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Incora.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Incora that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Incora. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
