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- Tasks: Join us as a Customer Quality Engineer and enhance customer satisfaction through quality performance reviews.
- Company: Incora, a leading supply chain solutions provider in the aerospace industry.
- Benefits: Starting salary up to £42,000, generous pension scheme, health cash plans, and green travel allowance.
- Other info: Diversity & Inclusion are at our core; we welcome all applicants.
- Why this job: Be part of an innovative team that values courage, collaboration, and commitment to customer excellence.
- Qualifications: HNC or HND in Mechanical/Manufacturing Engineering preferred; experience in problem resolution is essential.
The predicted salary is between 42000 - 42000 £ per year.
Our Incora Story is really taking off – we’d love you to join us for the journey! We are currently seeking an exceptional Quality professional to join us as a Customer Quality Engineer at our site in Derby. As the leading supply chain solutions business in the aerospace industry, our Customers are at the heart of our business.
As a Customer Quality Engineer, you will work with designated customers to provide an accurate review of performance and a quick response to any customer enquiries. Additionally, you will seek to improve performance to designated customers through robust containment/problem resolution. You will manage time sensitive issues using initiative, accuracy and pace. You will also conduct audits whilst engaging management in the findings, conclusions and actions, supporting the drive for continuous improvement.
Other key activities of the role are:
- Non-conformance management including containment activity on site at Incora, and at Customer sites when required
- Daily input into MRB (Material Review Board), dealing with both supplier and onsite non-conformance issues and their resolution.
- Support the Supplier Quality team by ensuring that issues are raised in a timely manner along with accurate supporting data to allow a swift resolution.
- Interfacing with the Customer Solutions team to understand mission critical issues that need Quality support to resolve.
About You
Ideally you will possess either a HNC or HND in Mechanical or Manufacturing Engineering although we welcome applications from time-served Engineers without either qualification. Sigma or Lean accreditation is desirable but not essential. You will have experience of problem resolution via root cause analysis and have applied this ideally in the aerospace or automotive sectors. Experience in ‘industrial’ rail sectors is also desirable. You will be accustomed to meeting customer needs, understanding and actioning customer requirements as and when required.
Most importantly you will be passionate about our Incora Values and exceeding customer expectations:
- Courage – Take ownership for issues and problems.
- Collaboration – Share knowledge and experience with others.
- Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
- Community – We value our world and everyone who shares it.
In return we will offer the things that matter:
- Starting salary up to £42,000 per annum depending on experience.
- We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
- We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover.
- We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well.
- Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance.
- We believe every little helps by offering a generous discount portal only available to Incora employees.
- Very importantly we want to be with you to help your career take off and become part of the Incora Story.
So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you!
At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.
We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
Incoraâ„¢ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency
Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.
Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.
Customer Quality Engineer in Derby employer: Incora
Contact Detail:
Incora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Engineer in Derby
✨Tip Number 1
Network like a pro! Reach out to current employees at Incora on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Quality Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of specific examples where you've tackled issues in previous roles, especially in quality engineering. This will show you’re ready to take ownership and drive improvements.
✨Tip Number 3
Show your passion for customer satisfaction! During interviews, highlight how you've gone above and beyond to meet customer needs in past positions. This aligns perfectly with Incora's commitment to exceeding expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Incora story.
We think you need these skills to ace Customer Quality Engineer in Derby
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with ours at Incora, so don’t hold back on sharing why you’re excited about being a Customer Quality Engineer.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in problem resolution and customer service, especially if it’s in aerospace or automotive sectors. We love seeing how your background fits with what we do!
Be Authentic: We value your unique voice, so while it’s okay to use AI tools for assistance, make sure your application reflects your personal style. We want to get to know the real you, not just a polished version!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and we can’t wait to hear from you. Plus, it shows you’re serious about joining the Incora team!
How to prepare for a job interview at Incora
✨Know Your Quality Standards
Familiarise yourself with the quality standards and practices in the aerospace industry. Be ready to discuss how you've applied problem resolution techniques, like root cause analysis, in your previous roles. This shows you understand the importance of quality in customer satisfaction.
✨Showcase Your Collaboration Skills
Since collaboration is key at Incora, prepare examples of how you've worked with teams to resolve issues or improve processes. Highlight any experiences where you’ve shared knowledge or supported colleagues, as this aligns with their values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle time-sensitive issues. Think of specific instances where you successfully managed a crisis or resolved a non-conformance issue, and be ready to explain your thought process and actions.
✨Emphasise Your Commitment to Continuous Improvement
Demonstrate your passion for continuous improvement by discussing any initiatives you've led or participated in. Whether it’s through Lean methodologies or other quality improvement strategies, showing your commitment will resonate well with Incora's mission.