At a Glance
- Tasks: Coordinate customer accounts and ensure timely delivery of aerospace parts.
- Company: Join Incora, a leading supply chain solutions provider in the aerospace industry.
- Benefits: Starting salary of £27,000-£30,000, 25 days holiday, and flexible working options.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Be part of an innovative team making a real impact in the aerospace sector.
- Qualifications: Proactive attitude, attention to detail, and experience with ERP/MRP systems required.
The predicted salary is between 27000 - 30000 £ per year.
Our Incora Story is really taking off – we would love you to join us for the journey. We are currently seeking a customer service professional to join us as a Customer Account Co-Ordinator (Derby). As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business.
As a Customer Account Co-Ordinator, you will be responsible for:
- Order book review, ensuring it is up to date to match performance with output.
- Performing root cause analysis and investigating any delays.
- Collaborating cross-functionally to drive corrective actions.
- Analysing data sets to identify insights and patterns that inform broader business intelligence and drive decision making.
- Liaising with our customer (Rolls Royce) and internal stakeholders to ensure aerospace parts are moved through our Supply Chain in a timely manner.
About You
You will be proactive, manage your own time, have excellent attention to detail, be resilient, and work confidently using your own initiative. Understanding and actioning customer requirements will be at the heart of everything you do. Knowledge of using ERP/MRP systems and intermediate Excel skills (pivot tables, VLOOKUPs, and charts) are a must for this role.
We are interested in people from all backgrounds where excellence is central to what you do; we are especially interested in those with experience working in supply chain. Most importantly, you will be passionate about our Incora Values and exceeding customer expectations.
Our Values:
- Courage: Take ownership for issues and problems.
- Collaboration: Share knowledge and experience with others.
- Commitment: Focus on ensuring internal and external customer expectations are met in a timely way.
- Community: We value our world and everyone who shares it.
In return we will offer:
- Starting annual salary between £27,000 and £30,000.
- Great holiday benefits such as 25 days holiday plus national holidays.
- Travel allowance.
- Flexible working and family-friendly policies and practices.
- A generous discount portal only available to Incora employees.
We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation. At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone's needs. If you require any reasonable adjustments during the recruitment process, please don’t hesitate to reach out to any member of the Talent Acquisition Team.
Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.
Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration.
Customer Account Coordinator in Derby employer: Incora
At Incora, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Customer Account Coordinator in Derby, you'll enjoy competitive salaries, flexible working options, and generous holiday benefits, all while contributing to our mission of delivering innovative supply chain solutions in the aerospace industry. Join us to be part of a diverse team that values collaboration, commitment, and sustainability, ensuring you have the opportunity to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator in Derby
✨Tip Number 1
Get to know the company inside out! Research Incora's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and supply chain management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Account Coordinator in Derby
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our journey at Incora and how you can contribute to our mission.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in customer service and supply chain. We love seeing how your skills align with what we're looking for, so don’t hold back!
Be Authentic:Remember, we’re reviewing applications with a human touch, not AI. So, while it’s okay to use tools for assistance, make sure your unique voice and style come through in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Incora
✨Know Your Customer
Before the interview, take some time to research Incora and its key customer, Rolls Royce. Understand their values, mission, and recent news. This will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in contributing to their success.
✨Showcase Your Analytical Skills
Since the role involves analysing data sets, be prepared to discuss your experience with Excel and any ERP/MRP systems. Bring examples of how you've used pivot tables or VLOOKUPs in past roles to solve problems or improve processes. This will highlight your technical skills and attention to detail.
✨Emphasise Collaboration
Collaboration is key in this role, so think of examples where you've worked cross-functionally to achieve a goal. Be ready to share how you’ve communicated effectively with different teams to drive corrective actions or resolve issues. This will show that you can work well with others and are committed to exceeding customer expectations.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Customer Account Coordinator might face. This shows your proactive nature and genuine interest in the position.
