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- Tasks: Lead customer relationships and provide exceptional service to internal and external stakeholders.
- Company: Join Incora, a leading supply chain solutions provider in the aerospace industry.
- Benefits: Starting salary of £30,000 to £36,500, flexible working, and generous holiday allowance.
- Why this job: Be the voice of Incora and make a real impact on customer engagement.
- Qualifications: Customer service experience and strong relationship-building skills required.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 30000 - 36500 £ per year.
Join to apply for the Customer Relationship Lead role at Incora. Our Incora Story is really taking off – we would love you to join us for the journey. We are currently seeking a motivated customer relationship professional to join us as a Customer Relationship Lead (Derby/Hybrid).
As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business. As a Customer Relationship Lead, you will be a people person, able to communicate and influence at all levels providing first‐class service to internal and external stakeholders. You will be the voice of Incora, providing first‐class customer service whilst ensuring the customer needs are understood and managed within our organisation. This role places you at the forefront of customer engagement, working closely with a globally recognised and prestigious brand to deliver exceptional service and strategic partnership. You will be the person managing escalations and issues to ensure service levels are maintained for our valued customer.
About You
You will be a solution‐focused problem solver, resilient; able to build, develop and maintain strong working relationships at all levels. You will be a self‐starter, able to work on your own initiative. We are looking for individuals with a solid customer service background with experience of managing large customers and an understanding of supply chain. Experience working with MRP/ERP systems would be advantageous. Most importantly, you will be passionate about our Incora Values and exceeding customer expectations.
- Courage – Take ownership for issues and problems.
- Collaboration – Share knowledge and experience with others.
- Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
- Community – We value our world and everyone who shares it.
In return we will offer the things that matter:
- Starting salary between £30,000 to £36,500 dependent on experience.
- Every employee is eligible for one of our incentive programs.
- Holiday benefits: 25 days holiday plus 8 bank holidays with a holiday buying scheme up to 5 additional days.
- Flexible working and family‐friendly policies and practices.
- Company pension scheme including four times salary life cover.
- Health cash plans to help you stay well.
- Sustainability initiatives, including a Green Travel Allowance for employees who use green transport.
- A generous discount portal exclusively for Incora employees.
- Career development opportunities to help your career take off and become part of the Incora Story.
Diversity & Inclusion
We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation. At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone's needs. If you require any reasonable adjustments during the recruitment process, please don’t hesitate to reach out to any member of the Talent Acquisition Team.
IncoraTM is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission‐critical solutions that improve our world. We exist to enable the mission critical.
Incora policy: we run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.
Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of the Talent Acquisition Team or Hiring Manager for a particular role.
Customer Relationship Lead employer: Incora
Contact Detail:
Incora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Lead
✨Tip Number 1
Get to know the company inside out! Research Incora's values, mission, and recent projects. This way, when you chat with them, you can show you're genuinely interested and aligned with their goals.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Relationship Lead role. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and relationship management. Think of examples from your past experiences that showcase your problem-solving skills and ability to build strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Incora team and ready to take on the challenge!
We think you need these skills to ace Customer Relationship Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Relationship Lead role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer relationships and how your values align with ours at Incora. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved customer issues. We’re all about solution-focused problem solvers, so let us know how you’ve made a difference in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our journey at Incora!
How to prepare for a job interview at Incora
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled difficult situations or escalations in the past. This will show that you can maintain first-class service, just like Incora expects.
✨Understand the Supply Chain
Familiarise yourself with supply chain concepts and terminology. Since this role is all about managing customer relationships within a supply chain context, being able to speak knowledgeably about it will definitely impress your interviewers.
✨Show Off Your People Skills
As a Customer Relationship Lead, you'll need to communicate effectively at all levels. Prepare to discuss how you've built and maintained strong relationships in previous roles. Think about times when collaboration made a difference in your work.
✨Align with Incora's Values
Take some time to understand Incora's values: Courage, Collaboration, Commitment, and Community. Be prepared to discuss how these values resonate with you and how you've demonstrated them in your professional life. This will show that you're not just a fit for the role, but also for the company culture.
