Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Quality Engineer and enhance customer satisfaction through quality performance reviews.
- Company: Be part of Incora, a leading supply chain solutions provider in the aerospace industry.
- Benefits: Enjoy a competitive salary, generous pension scheme, health cash plans, and flexible working options.
- Why this job: Make a real impact by solving problems and improving customer experiences in a dynamic environment.
- Qualifications: HNC or HND in Mechanical/Manufacturing Engineering preferred; experience in problem resolution is key.
- Other info: Diversity and inclusion are at our core; we welcome all applicants to join our journey.
The predicted salary is between 28000 - 36000 £ per year.
Our Incora Story is really taking off – we’d love you to join us for the journey! We are currently seeking an exceptional Quality professional to join us as a Customer Quality Engineer at our site in Derby. As the leading supply chain solutions business in the aerospace industry, our Customers are at the heart of our business. As a Customer Quality Engineer, you will work with designated customers to provide an accurate review of performance and a quick response to any customer enquiries. Additionally, you will seek to improve performance to designated customers through robust containment/problem resolution. You will manage time sensitive issues using initiative, accuracy and pace. You will also conduct audits whilst engaging management in the findings, conclusions and actions, supporting the drive for continuous improvement.
Other Key Activities Of The Role
- Non-conformance management including containment activity on site at Incora, and at Customer sites when required.
- Daily input into MRB (Material Review Board), dealing with both supplier and onsite non-conformance issues and their resolution.
- Support the Supplier Quality team by ensuring that issues are raised in a timely manner along with accurate supporting data to allow a swift resolution.
- Interfacing with the Customer Solutions team to understand mission critical issues that need Quality support to resolve.
- Support the Quality Manager to plan and execute thorough internal audits, preparing audit reports and data to engage the organisation in compliance and process maturity improvement.
About You
Ideally you will possess either a HNC or HND in Mechanical or Manufacturing Engineering although we welcome applications from time-served Engineers without either qualification. Sigma or Lean accreditation is desirable but not essential. You will have experience of problem resolution via root cause analysis and have applied this ideally in the aerospace or automotive sectors. Experience in ‘industrial’ rail sectors is also desirable. You will be accustomed to meeting customer needs, understanding and actioning customer requirements as and when required. Possessing an auditor qualification would be highly desirable but not essential. Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
Values and Cultural Fit
- Courage – Take ownership for issues and problems.
- Collaboration – Share knowledge and experience with others.
- Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
- Community – We value our world and everyone who shares it.
In Return We Will Offer The Things That Matter
Starting salary between £32,000 and £42,000 per annum depending on experience. We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs. We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover. We want you to have health cash plans saving you money and helping you to stay well. We want to support you and the people that matter to you with our flexible working and family friendly policies and practices. Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance. We believe every little helps by offering a generous discount portal only available to Incora employees. Very importantly we want to be with you to help your career take off and become part of the Incora Story.
Call to Action
So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you!
Diversity & Inclusion
We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation. At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.
About Incora
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission‑critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we also utilise our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on‑site customer services.
Legal Notice
Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.
Recruitment Agency Policy
Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.
Customer Quality Engineer employer: Incora
Contact Detail:
Incora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Incora on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by researching Incora's values and recent projects. Show us how your skills align with our mission and how you can contribute to the Incora Story!
✨Tip Number 3
Practice common interview questions related to quality engineering and problem resolution. We want to see how you tackle challenges, so be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for us.
We think you need these skills to ace Customer Quality Engineer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with ours at Incora, so don’t hold back on sharing why you’re excited about being a Customer Quality Engineer.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in problem resolution and quality management, especially if it’s in aerospace or automotive sectors. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for specific examples of your skills and experiences that relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining the Incora team. We can’t wait to hear from you!
How to prepare for a job interview at Incora
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Quality Engineer. Brush up on your knowledge of non-conformance management and root cause analysis, especially in the aerospace or automotive sectors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle time-sensitive issues and your commitment to exceeding customer expectations.
✨Engage with Their Values
Familiarise yourself with Incora's values: Courage, Collaboration, Commitment, and Community. Think about how your personal values align with theirs and be ready to discuss this during the interview. Showing that you resonate with their culture can set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about their approach to continuous improvement or how they support their employees' career development. Asking questions shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
