At a Glance
- Tasks: Manage customer and supplier interactions, ensuring timely delivery of aerospace parts.
- Company: Join Incora, a leading supply chain solutions provider in the aerospace industry.
- Benefits: Starting salary of £25,500 - £26,500, 25 days holiday, and flexible working options.
- Other info: Great career development opportunities in a diverse and inclusive environment.
- Why this job: Be part of a mission-critical team that makes a real impact in the aerospace sector.
- Qualifications: Proactive attitude, attention to detail, and experience with ERP/MRP systems required.
The predicted salary is between 22500 - 26500 £ per year.
We are seeking a customer service professional to join us as a Customer Account Co-Ordinator (Derby). As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business. You will be part of the Supply Chain Operation Management Team and be responsible for the day-to-day customer and supplier interaction between internal and external customers, managing critical shortages, and mitigating gaps in the supply chain to meet customer build line targets. You will perform root cause analysis and investigate delays accordingly, and liaise with our customers and internal stakeholders to ensure aerospace parts are moved through our Supply Chain to reach the customer in a timely manner.
Responsibilities
- Manage day-to-day customer and supplier interactions between internal and external stakeholders.
- Manage critical shortages and mitigate gaps in the supply chain to meet customer build line targets.
- Perform root cause analysis and investigate delays accordingly.
- Liaise with customers and internal stakeholders to ensure aerospace parts move through the Supply Chain to reach the customer timely.
About You
You will be proactive, manage your own time, have excellent attention to detail; be resilient, and able to work confidently using your own initiative. Understanding and actioning customer requirements will be at the heart of everything you do. Knowledge of using ERP/MRP systems and intermediate Excel skills (pivot tables, VLOOKUPs and charts) are a must for this role. We are interested in people from all backgrounds where excellence is central to what you do; we are especially interested in those with experience working in supply chain. An understanding of operations within supply chain is an advantage. Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
Benefits
- Starting annual salary between £25,500 - £26,500
- Great holiday benefits: 25 days holiday plus national holidays
- Travel allowance
- Flexible working and family-friendly policies and practices
- Incora is dedicated to sustainability and environmental stewardship, including Green Travel Allowance
- Discount portal available to Incora employees
- Support for your career development and being part of the Incora Story
Our Commitments
- Courage – Take ownership for issues and problems
- Collaboration – Share knowledge and experience with others
- Commitment – Focus on meeting internal and external customer expectations in a timely way
- Community – We value our world and everyone who shares it
Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.
Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defense markets, we also serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of the supply chain from procurement to warehouse management, from logistics to on-site customer services. Incora is dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please contact our Talent Acquisition Team. We are committed to creating an inclusive and accessible environment.
Customer Account Coordinator employer: Incora
At Incora, we pride ourselves on being an excellent employer, offering a dynamic work environment at our Spondon site where collaboration and commitment are at the heart of our culture. With competitive salaries, flexible working arrangements, and a strong focus on employee well-being through health cash plans and a generous holiday policy, we empower our team members to grow and thrive in their careers. Join us to be part of a community that values diversity and encourages innovative sourcing strategies to drive our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator
✨Tip Number 1
Get to know the company inside out! Research Incora's values and mission, especially their commitment to customer satisfaction. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Account Coordinator, you'll be interacting with various stakeholders. Role-play scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in the past, especially in supply chain or customer service roles. Use specific examples to demonstrate your ability to manage critical shortages and mitigate gaps.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Incora team. Good luck!
We think you need these skills to ace Customer Account Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Account Coordinator role. Highlight your customer service experience and any relevant supply chain knowledge. We want to see how your skills align with what we're looking for!
Showcase Your Skills:Don’t forget to mention your ERP/MRP system experience and Excel skills! Use specific examples to demonstrate how you've used these tools in past roles. This will help us see your potential impact on our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and how you embody our Incora values. Let us know why you're excited about this opportunity and how you can contribute to our mission.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Incora
✨Know Your Supply Chain Basics
Make sure you brush up on your supply chain knowledge before the interview. Understand the key concepts and terminology, especially related to aerospace. This will show that you're not just interested in the role but also have a genuine understanding of the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer interactions or resolved issues. Highlight your proactive approach and how you’ve exceeded customer expectations, as this aligns perfectly with what Incora values.
✨Familiarise Yourself with ERP/MRP Systems
Since knowledge of ERP/MRP systems is crucial for this role, take some time to familiarise yourself with these systems. If you have experience using them, be ready to discuss specific instances where you used these tools to manage supply chain processes effectively.
✨Practice Root Cause Analysis
Think about situations where you've had to perform root cause analysis. Be prepared to discuss your thought process and how you approached problem-solving. This will demonstrate your analytical skills and ability to mitigate gaps in the supply chain.
