At a Glance
- Tasks: Manage customer and supplier interactions, ensuring timely delivery of aerospace parts.
- Company: Join Incora, a leading supply chain solutions provider in the aerospace industry.
- Benefits: Starting salary of £25,500 - £26,500, 25 days holiday, and flexible working options.
- Other info: Great career development opportunities in a diverse and inclusive environment.
- Why this job: Be part of a mission-critical team that makes a real impact in the aerospace sector.
- Qualifications: Proactive attitude, attention to detail, and experience with ERP/MRP systems required.
The predicted salary is between 22500 - 26500 £ per year.
We are seeking a customer service professional to join us as a Customer Account Co-Ordinator (Derby). As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business. You will be part of the Supply Chain Operation Management Team and be responsible for the day-to-day customer and supplier interaction between internal and external customers, managing critical shortages, and mitigating gaps in the supply chain to meet customer build line targets. You will perform root cause analysis and investigate delays accordingly, and liaise with our customers and internal stakeholders to ensure aerospace parts are moved through our Supply Chain to reach the customer in a timely manner.
Responsibilities
- Manage day-to-day customer and supplier interactions between internal and external stakeholders.
- Manage critical shortages and mitigate gaps in the supply chain to meet customer build line targets.
- Perform root cause analysis and investigate delays accordingly.
- Liaise with customers and internal stakeholders to ensure aerospace parts move through the Supply Chain to reach the customer timely.
About You
You will be proactive, manage your own time, have excellent attention to detail; be resilient, and able to work confidently using your own initiative. Understanding and actioning customer requirements will be at the heart of everything you do. Knowledge of using ERP/MRP systems and intermediate Excel skills (pivot tables, VLOOKUPs and charts) are a must for this role. We are interested in people from all backgrounds where excellence is central to what you do; we are especially interested in those with experience working in supply chain. An understanding of operations within supply chain is an advantage. Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
Benefits
- Starting annual salary between £25,500 - £26,500
- Great holiday benefits: 25 days holiday plus national holidays
- Travel allowance
- Flexible working and family-friendly policies and practices
- Incora is dedicated to sustainability and environmental stewardship, including Green Travel Allowance
- Discount portal available to Incora employees
- Support for your career development and being part of the Incora Story
Our Commitments
- Courage – Take ownership for issues and problems
- Collaboration – Share knowledge and experience with others
- Commitment – Focus on meeting internal and external customer expectations in a timely way
- Community – We value our world and everyone who shares it
Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.
Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defense markets, we also serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of the supply chain from procurement to warehouse management, from logistics to on-site customer services. Incora is dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please contact our Talent Acquisition Team. We are committed to creating an inclusive and accessible environment.
Customer Account Coordinator employer: incora
At Incora, we pride ourselves on being an excellent employer, offering a dynamic work environment at our Spondon site where collaboration and commitment are at the heart of our culture. With competitive salaries, flexible working arrangements, and a strong focus on employee well-being through health cash plans and a generous holiday policy, we empower our team members to grow and thrive in their careers. Join us to be part of a community that values diversity and encourages innovative sourcing strategies to drive our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at incora, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Customer Account Coordinator.
We think you need these skills to ace Customer Account Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at incora. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research incora and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at incora
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at incora.
✨Research Specific Challenges Faced by incora
Look into any unique supply chain challenges incora might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
