Customer Quality Lead

***Our Incora Story is really taking off – we’d love you to join us for the journey.*****We are currently seeking an exceptional professional to join us as Customer Quality Lead****As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.*** Lead end-to-end investigation of complex customer quality events with potential multi-site or global impact* Assess true scope of escapes, including repeat potential and cross-site exposure* Ensure robust containment actions are implemented across affected locations* Drive advanced root cause analysis using structured methodologies (8D, 5 Why, Fishbone, fault tree as appropriate)* Ensure corrective actions address systemic drivers, not just point failures* Support high-visibility customer responses and executive reviews when required.* An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.* We want you to share in the success of Incora, so every employee is eligible for one of our incentive’s programs.* Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.* Full-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time.* Family friendly policies such as 2 weeks paid parental leave.* We believe every little help by offering a generous discount portal only available to Incora employees vis Perkspot.* Employers paid Group Life Insurance at 1x salary, STD, and LTD.* Incora offers a 401K plan with company match.- Ensure investigations and corrective actions align with: AS9100 AS9120 customer contractual requirements* Work closely with Operations, Planning, Customer Service, and Commercial teams* Provide technical quality guidance without direct authority* Challenge weak root cause logic constructively* Support contract review clarifications when customer requirements drive escapes* Mentor junior quality engineers when applicable* Bachelor’s degree in Engineering, Quality, Supply Chain, or related technical field* 5 to 10 years of quality experience in aerospace, aviation* Strong working knowledge of AS9100 and AS9120* Demonstrated experience leading complex RCCA investigations* Experience working in environments with incomplete or evolving data systems* Strong analytical and structured problem solving capability* Ability to influence cross-functional teams globally* Advanced proficiency in Excel* Six Sigma Green Belt or higher (Black Belt strongly valued)* Experience in aerospace distribution environment* Advanced data visualization experience* Experience building KPIs or quality dashboards from limited data* Experience supporting global or multi-site organizations* Familiarity with CAPA systems or eQMS platforms* Experience working directly with major aerospace customers #J-18808-Ljbffr