Customer Quality Engineer

We are currently seeking an exceptional Quality professional to join us as a Customer Quality Engineer at our site in Derby.

As the leading supply chain solutions business in the aerospace industry, our Customers are at the heart of our business. As a Customer Quality Engineer, you will work with designated customers to provide an accurate review of performance and a quick response to any customer enquiries. Additionally, you will seek to improve performance to designated customers through robust containment/problem resolution. You will manage time sensitive issues using initiative, accuracy and pace. You will also conduct audits whilst engaging management in the findings, conclusions and actions, supporting the drive for continuous improvement.

Other key activities of the role are:

• Non-conformance management including containment activity on site at Incora, and at Customer sites when required.
• Daily input into MRB (Material Review Board), dealing with both supplier and onsite non-conformance issues and their resolution.
• Support the Supplier Quality team by ensuring that issues are raised in a timely manner along with accurate supporting data to allow a swift resolution.
• Interfacing with the Customer Solutions team to understand mission critical issues that need Quality support to resolve.
• Support the Quality Manager to plan and execute thorough internal audits, preparing audit reports and data to engage the organisation in compliance and process maturity improvement.

About You

Ideally you will possess either a HNC or HND in Mechanical or Manufacturing Engineering although we welcome applications from time-served Engineers without either qualification. Sigma or Lean accreditation is desirable but not essential. You will have experience of problem resolution via root cause analysis and have applied this ideally in the aerospace or automotive sectors. Experience in ‘industrial’ rail sectors is also desirable. You will be accustomed to meeting customer needs, understanding and actioning customer requirements as and when required. Possessing an auditor qualification would be highly desirable but not essential. Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage – Take ownership for issues and problems.
• Collaboration – Share knowledge and experience with others.
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community – We value our world and everyone who shares it.

In return we will offer the things that matter:

• Starting salary between £32,000 and £42,000 per annum depending on experience.
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
• We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover.
• We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well.
• We want to support you and the people that matter to you with our flexible working and family friendly policies and practices.
• Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance.
• We believe every little helps by offering a generous discount portal only available to Incora employees.
• Very importantly we want to be with you to help your career take off and become part of the Incora Story.

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you!

At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.

We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.