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- Tasks: Manage customer accounts and ensure top-notch service while driving growth.
- Company: Join Incora, a leading supply chain solutions provider in the aerospace industry.
- Benefits: Competitive salary, pension scheme, health plans, and employee discounts.
- Why this job: Be the voice of Incora and make a real impact on customer satisfaction.
- Qualifications: Experience in aerospace or supply chain management is a plus.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 32000 - 32000 £ per year.
We are currently seeking a customer service professional to join us as a Customer Program Manager at our site in either Crawley or Mirfield (West Yorkshire) for a fixed period of 12 months.
As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business. As a Customer Program Manager, you will manage the account for two major contracted customers, undertaking orderbook management, quoting on products, and responding to customer requests as you aim to maximise the customer potential and manage growth to support our Sales function. You will manage and maintain the customer relationship, communicating with them on a regular basis as well as contributing to quarterly reviews. Additionally, you will manage KPI and reporting metrics including on-time delivery, quality metrics, and other contractual performance data. You will liaise with internal stakeholders from our SIOP team to our Warehouse operation to ensure aerospace parts are moved through our Supply Chain to reach the customer in a timely manner. You will be the voice of Incora providing first-class customer service whilst ensuring the customer needs are understood and managed within our organisation.
About You
We are interested in people with a background in aerospace/aviation with strong Supply Chain knowledge. Experience managing customer relationships perhaps in a Sales or Account Management position would be desirable as understanding and actioning customer requirements will be at the heart of everything you do. You will be a motivated self-starter, have excellent attention to detail; resilient, with an ability to work confidently using your own initiative. Most importantly, you will be passionate about our Incora Values and exceeding customer expectations.
- Courage - Take ownership for issues and problems.
- Collaboration - Share knowledge and experience with others.
- Commitment - Focus on ensuring internal and external customer expectations are met in a timely way.
- Community - We value our world and those we share it with.
In return we will offer the things that matter:
- Starting salary up to £32,000 per annum depending on experience.
- We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
- We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover.
- We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well.
- Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance.
- We believe every little helps by offering a generous discount portal only available to Incora employees.
- Very importantly, we want to be with you to help your career take off and become part of the Incora Story.
So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you!
At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.
We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
Incora(TM) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency
Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.
Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.
Customer Program Manager in Crawley employer: Incora group
Contact Detail:
Incora group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Program Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry, especially those who work at Incora. A friendly chat can open doors and give you insights that might just land you that Customer Program Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and supply chain management. We all know that confidence is key, so rehearse your answers and be ready to showcase your experience managing customer relationships.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with someone from Incora, let them know why you're excited about the opportunity. Share how your values align with theirs, especially around commitment and collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Incora team and being part of our story.
We think you need these skills to ace Customer Program Manager in Crawley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being a Customer Program Manager and how you align with our Incora values.
Tailor Your CV: Make sure your CV is tailored to highlight your experience in customer service and supply chain management. We love seeing how your background fits with what we're looking for, so don’t hold back!
Be Authentic: Remember, we value your unique voice! While it’s okay to use AI tools for assistance, make sure your application reflects your personal style and experiences. We want to get to know the real you!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to review your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at Incora group
✨Know Your Customer
Before the interview, research Incora and its role in the aerospace industry. Understand their values, especially around customer service and supply chain management. This will help you align your answers with what they value most.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage customer relationships and handle orderbook management. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as on-time delivery and quality metrics. Be ready to discuss how you've used data to improve customer satisfaction or operational efficiency in previous positions.
✨Emphasise Collaboration
Incora values teamwork and collaboration. Prepare to discuss how you've worked with internal stakeholders in the past to achieve common goals. Highlight any experiences where you’ve shared knowledge or supported colleagues to enhance customer service.