At a Glance
- Tasks: Plan and manage emergency repairs while ensuring clear communication with customers.
- Company: Join a supportive team focused on efficient operations and customer satisfaction.
- Benefits: Competitive salary, generous leave, training opportunities, and wellness perks.
- Other info: Enjoy hybrid working and access to mental health support.
- Why this job: Make a real difference in people's lives by coordinating essential services.
- Qualifications: Strong IT skills, multitasking ability, and excellent communication experience required.
The predicted salary is between 29978 - 29978 € per year.
We are currently recruiting an Operational Planner to join our team. This is a key role, ensuring efficient scheduling and coordination of day to day emergency repairs and providing clear communication to our customers. Our operational hours are between 08:00 and 20:00. The successful candidate would have set working hours as follows:
- Monday to Thursday: 08:00 – 16:30 (1hr lunch)
- Friday: 08:00 – 16:00 (1hr lunch) (37 hours total)
The candidate would also be required to cover 12:00 – 20:00 when the late planner is on leave; sufficient notice would be provided in advance.
Duties
- Plan, schedule, and manage routine and emergency repairs using the Dynamic Repairs Scheduler and core repairs management systems.
- Forecast workload and actively manage the diaries of trade colleagues to maximise efficiency and minimise downtime.
- Liaise with customers when rearranging appointments, ensuring clear and timely communication at all stages.
- Update all relevant systems accurately to maintain continuity of information and service delivery.
- Speak with customers to resolve complaints and any outstanding issues.
- Monitor and action Salesforce cases to ensure all queries and tasks are progressed and resolved within agreed Service Level Agreements (SLAs).
- Ensure a customer focused approach while balancing operational demands and service targets.
- Work closely with managers, identify and resolve any issues in normal operations and manage schedule disruption.
Requirements
- Excellent IT skills.
- Ability to multitask and work under pressure.
- A high level of attention to detail and the ability to prioritise tasks with excellent diary management.
- Experience of planning and scheduling repairs in a housing, property maintenance, or similar operational environment is advantageous.
- Extensive customer service experience, with excellent communication skills and the confidence to be assertive when required.
- Ability to communicate well with colleagues across the business.
- Ability to work independently, meet deadlines and perform under pressure.
- Commutable distance of BD17 7BN and able to work hybrid.
- Right to Work in the UK - Visa Sponsorship is not available.
Benefits
- Starting salary of £29,978 per year
- Social Housing Pension Scheme with up to 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Agile and hybrid working
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support.
Operational Planner employer: Incommunities
Join our dynamic team as an Operational Planner, where we prioritise employee wellbeing and professional growth. With a competitive starting salary, generous annual leave, and access to extensive training opportunities, we foster a supportive work culture that values clear communication and collaboration. Located conveniently for those in BD17 7BN, we offer hybrid working options and a range of benefits designed to enhance your work-life balance and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As an Operational Planner, clear communication is key. Role-play common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operational Planner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operational Planner role. Highlight your experience in scheduling and customer service, and don’t forget to mention any relevant IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed repairs or communicated with customers effectively. We love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Incommunities
✨Know Your Stuff
Make sure you understand the role of an Operational Planner inside out. Familiarise yourself with scheduling systems like Dynamic Repairs Scheduler and be ready to discuss how you would manage emergency repairs and customer communication.
✨Show Off Your Customer Service Skills
Since this role involves liaising with customers, prepare examples of how you've handled complaints or difficult situations in the past. Highlight your communication skills and ability to stay calm under pressure.
✨Demonstrate Your Multitasking Ability
Be ready to talk about times when you've successfully managed multiple tasks at once. Use specific examples that showcase your attention to detail and prioritisation skills, especially in a fast-paced environment.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s operations and how they handle scheduling disruptions. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
