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- Tasks: Help tenants manage their finances and prevent debt while building strong community relationships.
- Company: Join Incommunities, a leading social housing provider dedicated to improving lives.
- Benefits: Enjoy competitive salary, generous leave, hybrid working, and wellness support.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Diverse workplace culture with excellent career growth opportunities.
The predicted salary is between 28000 - 36000 £ per year.
We are looking for a dedicated Income Officer to join our team on a permanent basis. This is a vital role within the business, focused on both the recovery of rent arrears from current tenants and the prevention of future debt through proactive engagement. You will manage your own patch, building strong relationships with residents to provide advice, support, and practical solutions that promote financial inclusion and sustain tenancies.
About us: We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties:
- Undertake recovery action for current and former tenancy debts including rent arrears, court costs and miscellaneous debts.
- Produce Notices of Seeking Possession and additional documentation relating to County Court proceedings.
- Provide representation for Incommunities in County Court for the recovery of arrears when required.
- Provide budgeting and benefits advice to promote financial independence.
- Manage a caseload of welfare benefits and money advice cases.
- Conduct telephone triage and provide tailored debt advice, including signposting to specialist services.
- Promote financial inclusion by teaching basic budgeting and money management skills.
- Represent customers in dealing with benefit issues, including preparing cases and appearing at tribunals.
- Action concerns from colleagues, external contacts, or customers requiring additional assistance.
- Assess and assist customers at risk of tenancy failure, developing outcome-based action plans.
- Provide advice on budgeting, employment, life skills, and tenancy management.
- Action concerns about at-risk customers, support needs and create support plans or refer as necessary.
- Provide advice and specialist assistance to Neighbourhood Officers and other agencies.
- Provide assistance to vulnerable tenants and liaise with Neighbourhood Officers and other organisations to prevent homelessness.
- Build and maintain strong links with DWP, Housing Benefit departments, and local partners.
- Assist Incommunities teams by accepting and prioritising referrals for benefit and money advice.
- Participate in campaigns promoting money advice and benefit take-up and create related publicity materials.
Requirements:
- Confident communication.
Benefits:
- Starting salary of £32,507 increasing with service up to £36,229 per year.
- £1,000 essential car user allowance per year plus mileage as you will be expected to use your own vehicle for work purposes.
- Social Housing Pension Scheme with up to 10% employer contribution.
- Annual leave: 28 days which increases with service up to 32 plus public holidays.
- Option to buy and sell annual leave.
- A supportive culture that values employees' work-life balance.
- Training, development, and funded qualification opportunities.
- Corporate health scheme membership.
- Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support.
- Hybrid working.
- Cycle to work scheme.
- Free parking onsite.
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support.
A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process.
Join Our Team! We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We’re proud to be a Mindful Employer, committed to mental health and wellbeing.
Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
Income Officer employer: Incommunities
Contact Detail:
Incommunities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Get to know the company! Research Incommunities and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social housing. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to income recovery and tenant support. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Officer role. Highlight your experience in managing rent arrears and supporting tenants, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents, it's crucial to demonstrate your confident communication skills. Use examples from your past experiences where you've successfully engaged with people or resolved conflicts.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, mention any proactive strategies you've used in previous roles to prevent debt or support financial inclusion. This will resonate well with our mission.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Incommunities
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Officer inside out. Familiarise yourself with the responsibilities like managing rent arrears and providing budgeting advice. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an Income Officer, you'll need to build strong relationships with residents. During the interview, demonstrate your communication skills by actively listening and responding thoughtfully. Share examples of how you've successfully engaged with people in the past, especially in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you've had to deal with financial issues or support vulnerable individuals. Prepare specific examples that highlight your approach and the positive outcomes you achieved.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company aligns with your values.