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For Companies At a Glance
- Tasks: Support customers with home ownership and commercial collection while preventing arrears.
- Company: Join a leading social housing provider dedicated to improving lives in Bradford.
- Benefits: Competitive salary, generous leave, training opportunities, and wellbeing support.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with a focus on mental health and wellbeing.
The predicted salary is between 28000 - 36000 £ per year.
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This range is provided by Incommunities. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are looking for a dedicated Income Officer to join our team on a permanent basis. This is a vital role within the business, focused on both the recovery of rent arrears from current tenants and the prevention of future debt through proactive engagement. You will manage your own patch, building strong relationships with residents to provide advice, support, and practical solutions that promote financial inclusion and sustain tenancies.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
This year we\’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we\’ve worked with colleagues and customers to find out what\’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who\’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties
- Undertake recovery action for current and former tenancy debts including rent arrears, court costs and miscellaneous debts
- Produce Notices of Seeking Possession and additional documentation relating to County Court proceedings
- Provide representation for Incommunities in County Court for the recovery of arrears when required
- Provide budgeting and benefits advice to promote financial independence.
- Manage a caseload of welfare benefits and money advice cases.
- Conduct telephone triage and provide tailored debt advice, including signposting to specialist services.
- Promote financial inclusion by teaching basic budgeting and money management skills.
- Represent customers in dealing with benefit issues, including preparing cases and appearing at tribunals.
- Action concerns from colleagues, external contacts, or customers requiring additional assistance.
- Assess and assist customers at risk of tenancy failure, developing outcome-based action plans.
- Provide advice on budgeting, employment, life skills, and tenancy management.
- Action concerns about at-risk customers, support needs and create support plans or refer as necessary.
- Provide advice and specialist assistance to Neighbourhood Officers and other agencies.
- Provide assistance to vulnerable tenants and liaise with Neighbourhood Officers and other organisations to prevent homelessness.
- Build and maintain strong links with DWP, Housing Benefit departments, and local partners.
- Assist Incommunities teams by accepting and prioritising referrals for benefit and money advice.
- Participate in campaigns promoting money advice and benefit take-up and create related publicity materials.
Requirements
- Confident communication & interpersonal Skills.
- Organised and Self Motivated.
- Experience of dealing with Welfare rights and Benefits.
- Experience of advocating for people, managing debt and giving budgeting advice.
- Experience of dealing with socially and/or financially vulnerable individuals.
- Experience of working in the social Housing/Support sector (desirable)
- Good understanding of Safeguarding children and adults.
- Good understanding of the Social Housing Sector and factors affecting at risk customers.
- Personal values and approach that aligns with Incommunities approach.
- Full driving licence and use of a suitable vehicle for work.
- Applicants must have the right to work in the UK; we are not able to provide visa sponsorship.
Benefits
- Starting salary of £32,507 increasing with service up-to £36,229 per year
- £1,000 essential car user allowance per year plus mileage as you will be expected to use your own vehicle for work purposes
- Social Housing Pension Scheme with up-to 10% employer contribution
- Annual leave: 28 days which increases with service up to 32 plus public holidays
- Option to buy and sell annual leave
- A supportive culture that values employees work life balance.
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Training, development, and funded qualification opportunities.
- Corporate health scheme membership.
- Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support.
- Hybrid working
- Cycle to work scheme.
- Free parking onsite.
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process – Criminal Conviction Checks
If you have applied for an Income Officer role at Incommunities in the last 3 months, you need not re-apply.
Join Our Team!
We\’re looking for great people to join us! AtIncommunities, we\’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know thatdiverse perspectives make us stronger.
Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we\’re passionate about making a real difference by providingsafe, affordable homesandimproving lives.
Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know.
We\’re proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the‘Committed\’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
💡Apply early!We review applications as they come in and may close the advert before the deadline.
Ready to make an impact?Come work with us!
Seniority level
Associate
Employment type
Full-time
Job function
Other
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Income Officer employer: Incommunities
Contact Detail:
Incommunities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Get to know the company inside out! Research Incommunities and understand their mission, values, and the communities they serve. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social housing. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to income recovery and customer service. Think of examples from your past experiences that showcase your skills and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our friendly team at Incommunities.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in delivering a customer-first approach. We want to see how you've made a positive impact on customers' lives, so share specific examples that demonstrate your commitment to service quality.
Tailor Your Application: Read through the job description carefully and tailor your application to match. Use the same language and keywords that we’ve used, especially around income recovery and support services, to show you understand what we're looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the Income Officer role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture right there.
How to prepare for a job interview at Incommunities
✨Know Your Stuff
Make sure you understand the role of an Income Officer inside out. Familiarise yourself with the duties listed in the job description, especially around customer support and debt recovery. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is all about providing a customer-first approach, prepare examples from your past experiences where you've successfully engaged with customers. Highlight how you’ve helped them overcome financial challenges or improved their experience, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you had to manage competing priorities or assist customers facing complex issues. Practising these scenarios will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the five-year Corporate Strategy, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company aligns with your values.
