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- Tasks: Be the first point of contact for customer enquiries, both in person and over the phone.
- Company: Join Incommunities, a leading social housing provider with over 22,000 homes in Bradford.
- Benefits: Enjoy flexible working, generous leave, training opportunities, and exclusive discounts at over 800 retailers.
- Why this job: Make a real difference in people's lives while working in a supportive and diverse environment.
- Qualifications: Strong communication skills, IT proficiency, and a positive attitude towards customer service are essential.
- Other info: We welcome applicants from all backgrounds and offer support throughout the recruitment process.
The predicted salary is between 13000 - 16000 £ per year.
We are curently recruiting an Income Admin Officer to join our team on a part time basis. As an Income Admin Officer you will act as first point of contact for customers both on reception and over the telephone, answering enquiries, resolving problems, liaising with others and offering advice on general policy and procedure and services provided by Incommunities.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
- First point of contact for general telephone enquiries or face to face meetings for the Income Team.
- Produce standard letters and draft routine letters/memos as required.
- Provide a clerical and administrative support service to the team, including taking minutes, maintaining manual and computerised records and filing systems, preparing general returns, post distribution and photocopying, maintaining and ordering stationery and office supplies.
- Assist with arranging meetings and exhibitions, including the preparation of questionnaires and publicity material, attending these meetings as required on an occasional basis.
- Assist in the preparation of statistics and management information for monitoring purposes.
- Practical experience of dealing with customers/service users both face to face and over the telephone answering queries and solving problems.
- Practical experience of juggling work priorities within a busy working environment.
- Excellent IT skills and the ability to use standard desktop applications to be able to maintain databases, word processing, monitor statistics and interrogate and update systems.
- Good written and verbal communication skills to be able to compose letters and deal with people from a wide range of backgrounds, face to face and over the telephone.
- A positive attitude and be able to demonstrate a commitment to delivering a customer focused service.
- Good working knowledge of GDPR regulations
- Salary of £16,231 per year for 22.5 hours
- Social Housing Pension Scheme
- Equivalent to 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Agile and hybrid working
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
We’re looking for great people to join us! AtIncommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know thatdiverse perspectives make us stronger.
Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we’re passionate about making a real difference by providingsafe, affordable homesandimproving lives.
Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know.
We’re proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early!We review applications as they come in and may close the advert before the deadline.
Ready to make an impact?Come work with us!
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Income Admin Officer - 22.5 hours employer: Incommunities
Contact Detail:
Incommunities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Admin Officer - 22.5 hours
✨Tip Number 1
Familiarise yourself with the social housing sector, particularly the services provided by Incommunities. Understanding their mission and values will help you align your responses during interviews and demonstrate your commitment to their customer-focused approach.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves dealing with customers face-to-face and over the phone, being able to convey information clearly and effectively is crucial. Consider role-playing common scenarios to build your confidence.
✨Tip Number 3
Showcase your IT skills by becoming proficient in standard desktop applications. Familiarity with databases and word processing software will be beneficial, so take some time to brush up on these skills before your interview.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to manage multiple priorities in a busy environment. Being able to discuss specific situations where you've successfully handled customer queries or administrative tasks will set you apart from other candidates.
We think you need these skills to ace Income Admin Officer - 22.5 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Income Admin Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle enquiries and resolve problems.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Income Admin Officer position, especially your communication skills and IT proficiency.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Incommunities
✨Know the Company
Familiarise yourself with Incommunities and its mission. Understand their commitment to providing high-quality homes and services, as well as their focus on customer experience. This will help you align your answers with their values during the interview.
✨Demonstrate Customer Service Skills
As an Income Admin Officer, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues, showcasing your ability to provide excellent service.
✨Highlight IT Proficiency
The role requires good IT skills, so be ready to discuss your experience with desktop applications and database management. Mention any specific software you’ve used and how it relates to the tasks outlined in the job description.
✨Showcase Communication Skills
Effective communication is key in this role. Prepare to discuss how you've communicated with diverse groups, both verbally and in writing. You might even want to bring a sample of your written work, like a letter or report, to demonstrate your skills.
