Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, resolving queries efficiently.
- Company: Join Incommunities, a leading social housing provider with over 22,000 homes.
- Benefits: Enjoy a starting salary of £26,691, flexible leave options, and wellness perks.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Experience in customer service is essential; adaptability and strong communication skills are key.
- Other info: Hybrid work model with training provided; diverse and inclusive workplace culture.
The predicted salary is between 22000 - 30000 £ per year.
1 day ago Be among the first 25 applicants
This range is provided by Incommunities. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Our contact centre is growing and we are currently recruiting 2 new Customer Service Advisors to join our team! We are looking for individuals who are passionate about delivering excellent customer service and always putting our customers first. This is an integral role within the business as you will be the first point of contact for our customers and it\’s important to us that they receive a first class service and their needs are met. This role provides great career opportunities and access to our bespoke training programme to ensure you are fully equipped to answer all of our customers queries.
The role is hybrid – 2 days in the office, 37 hours per week, Monday to Friday – Please note, whilst in training you will be required in the office full time.
The contact centre is open between 08:00 – 18:00, you will work on a shift basis each week, which will be given to you 4 weeks in advance.
About Us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
This year we\’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we\’ve worked with colleagues and customers to find out what\’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who\’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
As the first point of contact to our customers, you will be responsible for providing a range of advice and services with the goal of resolving queries on the first call and reducing the need for customers to call back, speak to another person or be passed to a different department.
The queries you\’ll be assisting with include:
- Rent payments and rent accounts queries
- Repairs and planned maintenance related queries
- Antisocial behaviour
- Allocations and void management
- Housing applications and queries
- Customer complaints, MP, and Councillor enquiries
Requirements
We are looking for an experienced customer service advisor with a passion for providing excellent customer service. Someone who puts the customer at the centre of everything they do. Your experience can be from any sector background, but you must demonstrate the ability and have experience working in contact centre environments and able to deal with customer queries across different channels, calls, emails, LiveChat and social media.
As well as this, we\’re looking for:
- A self-starter and team player
- A strong team player, adaptable to change as the role and business develops to continually meet the needs of our customers
- Confidence dealing with customer enquiries, compliments, and complaints
- Someone who can maintain a professional manner and build rapport quickly
- Excellent communication and interpersonal skills
- Assertive, confident, and resilient in dealing with varying customer demands in a calm professional manner
- Ability to work to strict deadlines and timekeeping
- Excellent organisational skills
- Good knowledge of office IT systems, e.g. Excel, Word, and PowerPoint
A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process – Criminal Conviction Checks
Benefits
- Starting salary of £26,691 per year
- Social Housing Pension Scheme
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
We\’re looking for great people to join us! At Incommunities, we\’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.
Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we\’re passionate about making a real difference by providing safe, affordable homes and improving lives.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.
We\’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed\’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline.
Ready to make an impact? Come work with us!
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Incommunities by 2x
Get notified about new Customer Service Advisor jobs in Shipley, England, United Kingdom.
Leeds, England, United Kingdom 5 days ago
Morley, England, United Kingdom 3 weeks ago
Bradford, England, United Kingdom 5 days ago
Leeds, England, United Kingdom 2 weeks ago
Harrogate, England, United Kingdom 2 weeks ago
Brighouse, England, United Kingdom 1 week ago
Leeds, England, United Kingdom 1 week ago
Leeds, England, United Kingdom 5 days ago
Leeds, England, United Kingdom 3 weeks ago
Shipley, England, United Kingdom 3 months ago
Leeds, England, United Kingdom 3 hours ago
Wakefield, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 2 months ago
Leeds, England, United Kingdom 1 week ago
Utilities Customer Service Complaint Handler
Leeds, England, United Kingdom 1 week ago
Bradford, England, United Kingdom 1 day ago
Bradford, England, United Kingdom 2 weeks ago
Bradford, England, United Kingdom 6 days ago
Huddersfield, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 2 weeks ago
Bradford, England, United Kingdom 1 week ago
Boroughbridge, England, United Kingdom 3 weeks ago
Normanton, England, United Kingdom 4 weeks ago
Leeds, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 2 weeks ago
Harrogate, England, United Kingdom 2 days ago
Dewsbury, England, United Kingdom 4 days ago
West Yorkshire, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 4 days ago
Bradford, England, United Kingdom 3 weeks ago
Clayton West, England, United Kingdom 3 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Advisor employer: Incommunities
Contact Detail:
Incommunities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and values of Incommunities. Understanding their mission to provide high-quality homes and support will help you align your responses during interviews, showcasing your passion for customer service.
✨Tip Number 2
Prepare to discuss your experience in handling various customer queries across different channels. Be ready to share specific examples that demonstrate your ability to resolve issues efficiently and maintain a positive customer experience.
✨Tip Number 3
Highlight your adaptability and teamwork skills. Since the role requires working in a hybrid environment and collaborating with colleagues, emphasising your flexibility and ability to work well in a team will make you stand out.
✨Tip Number 4
Showcase your communication skills by practising common customer service scenarios. Being able to articulate your thoughts clearly and confidently will be crucial in demonstrating your suitability for the role during any interviews.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in contact centre environments. Use specific examples that demonstrate your ability to handle queries across different channels like calls, emails, and social media.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how you align with the company's mission of providing excellent service and improving lives. Be sure to include any relevant experiences that illustrate your skills.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and resilience. These are crucial for a Customer Service Advisor role, so provide examples of how you've successfully used these skills in past positions.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with Incommunities. Mention your understanding of their commitment to customer satisfaction and how you can contribute to creating a positive experience for their customers.
How to prepare for a job interview at Incommunities
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Adaptability
Since the role requires dealing with various customer queries across different channels, highlight your ability to adapt to changing situations. Discuss how you've successfully handled unexpected challenges in previous roles.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that may arise in the role, such as handling complaints or resolving queries on the first call. Practising your responses can help you feel more confident during the interview.
✨Emphasise Teamwork and Communication Skills
As a Customer Service Advisor, you'll need to work closely with your team. Be ready to discuss how you collaborate with others and communicate effectively, especially in high-pressure situations. This will show that you're a strong team player.
