At a Glance
- Tasks: Deliver high-quality housing management and support to customers in vibrant communities.
- Company: Join a leading social housing provider dedicated to improving lives in Bradford.
- Benefits: Competitive salary, generous leave, training opportunities, and wellbeing support.
- Other info: Inclusive workplace with a focus on mental health and career growth.
- Why this job: Make a real difference in people's lives while working in diverse neighbourhoods.
- Qualifications: Experience in customer service and knowledge of housing issues preferred.
The predicted salary is between 28000 - 32000 £ per year.
Due to growth, we are currently recruiting a new Neighbourhood Housing Officer to join us on a permanent basis. You will deliver a high quality housing management service, making a real difference to our customers and the communities that they live in. This will include completing estate and home inspections, supporting our customers, vast partnership working and dealing with ASB across your patch.
About us: We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
- Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.
- Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.
- Spend 80% of your time out in our neighbourhoods.
- Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.
- Complete property inspections and tenancy checks to ensure tenancy obligations are being adhered to and tenancy records are up to date.
- Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.
- Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.
- Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements.
- Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers.
- Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations.
- Work and contribute to investment/other projects when required.
- Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.
- Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.
- Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents.
- Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives.
Requirements:
- Experience of dealing with customers face to face in a housing related role.
- Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.
- Knowledge of dealing with anti-social behaviour complaints.
- A passion for delivering excellent customer service and making a difference to people's lives.
- Awareness of customers' diverse needs.
- Flexible and adaptable approach to a changing and varied workload.
- Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences.
- Ability to gather, record and analyse data, using manual and electronic systems including Microsoft packages.
- Excellent organisation, project management and time management skills.
- Ability to prioritise, manage your own workload and to meet deadlines.
- Self-motivated, driven and skilled at taking ownership.
Applicants must have the right to work in the UK; we are not able to provide visa sponsorship. A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks.
Benefits:
- Salary of £32,507 up to £36,229 per year dependant on experience (Pay Award due in April).
- £1,000 Essential car user allowance plus mileage.
- Social Housing Pension Scheme with up to 10% employer contribution.
- 28 days annual leave that increases with service plus bank holidays.
- Option to buy and sell annual leave.
- Training, development, and qualification opportunities.
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers).
- Corporate health scheme membership.
- Access to an Employee Assistance Programme.
- Cycle to work scheme.
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support.
Join Our Team:
We’re looking for great people to join us. At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early. We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us.
Neighbourhood Housing Officer in Bradford employer: Incommunities
At Incommunities, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our commitment to employee growth is evident through extensive training and development opportunities, alongside a competitive benefits package that includes generous annual leave and a strong pension scheme. Located in the culturally rich city of Bradford, our team plays a vital role in enhancing community well-being, making this a truly rewarding place to work for those passionate about social housing and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Officer in Bradford
✨Tip Number 1
Get to know the company! Research Incommunities and understand their values, mission, and the communities they serve. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to housing management and customer service. Think about real-life examples where you've made a positive impact, especially in dealing with ASB or supporting diverse needs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Neighbourhood Housing Officer in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Neighbourhood Housing Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:Since this role is all about making a difference in our customers' lives, share specific examples of how you've delivered excellent customer service in the past. We want to see your passion for helping others!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clear communication, so make sure your writing is easy to read and free of jargon.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way to ensure we receive your details and can get back to you quickly. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Incommunities
✨Know Your Neighbourhood
Before the interview, take some time to research the specific neighbourhoods you'll be working in. Understand the community dynamics, local issues, and any recent developments. This will show your potential employer that you're genuinely interested in making a difference and are prepared to engage with the community.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with customers, especially in challenging situations. Highlight how you resolved issues or improved customer satisfaction. This is crucial for a role focused on delivering high-quality housing management services.
✨Understand ASB and Compliance
Brush up on your knowledge of anti-social behaviour (ASB) policies and relevant compliance regulations. Be ready to discuss how you would handle ASB complaints and ensure safety standards are met. This demonstrates your readiness to tackle one of the key responsibilities of the role.
✨Demonstrate Teamwork and Partnership Skills
Think of instances where you've collaborated with various stakeholders, such as local authorities or community groups. Be prepared to discuss how you can build positive relationships and work effectively within a team to enhance neighbourhoods. This aligns perfectly with the job's emphasis on partnership working.
