Dispatch Officer in Bradford

We're seeking a proactive Dispatch Officer to join us on a permanent basis. Join our Logistics team and play a key role in delivering an exceptional repairs and maintenance service to our customers. Working closely with the Dispatch Controller and warehouse colleagues, you will coordinate material orders, support up to 7 driver/pickers and ensure timely, accurate deliveries aligned with scheduled works. From liaising with suppliers and internal teams to preparing documentation and resolving day-to-day operational challenges, you'll help keep our service running smoothly and efficiently. The role is fully office based (BD2) with working hours of 07:30 - 15:45 Mon to Thurs & 07:30 - 14:00 Fridays.

Duties include:

• Work collaboratively with the Logistics warehouse team to deliver an exceptional repairs and maintenance service for our customers.
• Assist the Dispatch Controller by receiving and processing incoming material orders from trade operatives.
• Issue work to and provide day-to-day guidance for up to seven Driver/Pickers, ensuring effective delivery of materials and maintenance of operative van stocks.
• Coordinate sector deliveries by aligning material orders with scheduled work and resolving discrepancies or missing orders.
• Make and receive phone calls as part of daily operations, including liaising with external suppliers and merchants as required.
• Update sales orders with revised dates.
• Identify and print purchase orders for special non-stock items needed for upcoming deliveries.
• Prepare all necessary documentation and paperwork required for daily operations.
• Liaise with the repairs/planning teams, trade operatives, and other departments to ensure clear communication and quick resolution of daily challenges.
• Investigate and resolve issues within the scope of the role to maintain service efficiency.
• Gather and analyse data and provide updates to the Dispatch Controller and Warehouse Manager to ensure van stock distribution targets are met.
• Assist with general administrative tasks and other tasks.

Requirements:

• Basic knowledge of warehousing, distribution, and despatch operations, with experience in planning and coordinating deliveries.
• Background in the building material supply and distribution sector is desirable.
• Proficiency with Warehouse Management Systems, ideally Sage X3 warehousing modules.
• Strong literacy, numeracy, and IT skills, including experience with Excel, Word, and Outlook.
• Excellent communication skills and a strong focus on customer service.
• High attention to detail and accuracy in all tasks.
• Positive, flexible attitude and willingness to tackle all tasks with enthusiasm.
• Proven ability to work effectively both in a team and independently with good prioritisation skills.
• Proactive mindset with a sense of ownership and professionalism in all aspects of the role.
• Commitment to further training and development as required.
• Willingness to adhere to safety protocols and wear appropriate PPE when necessary.
• Able to work in the office 5 days per week between the hours of 07:30 - 15:45 Mon to Thurs & 07:30 - 14:00 Fridays.
• Right to Work in the UK - Visa Sponsorship is not available.

Benefits:

• Starting salary of £26,691 which increases with service up to £28,411 per year.
• Social Housing Pension Scheme with up to 10% employer contribution.
• 28 days annual leave that increases with service plus bank holidays.
• Option to buy and sell annual leave.
• Training, development, and qualification opportunities.
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers).
• Corporate health scheme membership.
• Access to an Employee Assistance Programme.
• Cycle to work scheme.
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support.

Join Our Team! We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.

💡 Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!