Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to gather insights and drive meaningful change in services.
- Company: Join a leading social housing provider dedicated to improving lives in diverse communities.
- Benefits: Competitive salary, generous leave, training opportunities, and hybrid working options.
- Why this job: Make a real impact by amplifying customer voices and shaping community initiatives.
- Qualifications: Experience in co-design and a passion for inclusivity and social value.
- Other info: Supportive workplace culture with a focus on mental health and wellbeing.
The predicted salary is between 33646 - 33646 £ per year.
We are seeking a proactive Customer Voice Champion to join our team on an internal secondment until the end of March 2027. You will help deliver our Customer Strategy by ensuring we listen to and learn from every customer. You’ll use all channels – digital, in person, and in communities – to reach as many voices as possible. You’ll design inclusive, creative ways to engage customers using digital tools and our Your Voice platform so it is easy for everyone to share their views at a time that suits them.
You’ll also champion social value by supporting community initiatives that help customers feel proud of where they live and strengthen local partnerships. Together, you’ll build a Customer First culture and make life easier for customers. You’ll work with the In-Focus team and Customer Equity Networks to embed scrutiny so diverse voices shape decisions and lead to real change.
About us: We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
- Work closely with the Insight Champion to use insight as the starting point for all engagement projects, to reality-check themes, sense-check emerging trends and understand deeper customer needs.
- Share customer-led findings in simple, clear language that services can act on.
- Lead customers and groups like In-Focus and Equity Networks to design and deliver meaningful engagement activities and projects.
- Help design scrutiny and co-design projects that are accessible, inclusive, representative, and focused on driving impactful change in services.
- Create innovative ways to connect with customers where they live. Use feedback to shape neighbourhood plans, support regeneration, and deliver social value.
- Support social investment projects by gathering customer views before, during and after delivery.
- Work with TARAs, customer groups and forums, partnership networks and other stakeholders to gather targeted feedback on key services.
- Work with the Community Partnership Lead to strengthen relationships with local partners and community networks.
- Manage Funding In-Communities from delivery to evaluation, to deliver projects that strengthen communities and promote equality.
- Help customers see the changes their voice creates in creative and accessible ways.
- Feed engagement outputs into the Customer Impact Report and Central Action Tracker.
- Work with both the Insight Champion and Partnership Lead to test new, inclusive, creative approaches.
Requirements:
- Experience leading on co-design, consultation or scrutiny work.
- A sound understanding of the different needs and experiences of diverse customer groups, and a commitment to creating fair and inclusive services.
- Knowledge of tools like Canva (or similar) to create simple, engaging content.
- Awareness of how to use customer insight to inform engagement, including understanding feedback themes and customer trends.
- Experience gathering feedback through methods such as surveys, conversations, digital routes, events or community outreach and using this to shape engagement or service improvement.
- Ability to build strong partnerships with customers, colleagues and community groups.
- Strong attention to detail, especially when capturing and sharing feedback.
- Commitment to equality, diversity, and social value. Care deeply about reaching underrepresented voices.
- Experience planning and organising small projects, engagement activities or events from start to finish.
- Driving licence with own vehicle as this role will require you to travel and meet customers out in the community.
Benefits:
- Salary from £33,646 per year
- Social Housing Pension Scheme with up-to 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: wellbeing and benefits site with exclusive discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Hybrid working with 2 days in the office per week
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts
- A team of trained Mental Health First Aiders available for colleagues
Join Our Team: We’re looking for great people to join us. At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.
Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognizing the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
Customer Voice Champion (12 months) in Bradford employer: Incommunities
Contact Detail:
Incommunities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Voice Champion (12 months) in Bradford
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and the company culture. This not only gives you insider info but also shows your genuine interest in the role.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer engagement. Think about how you can demonstrate your experience with co-design and community projects. We want to see your passion for making a difference!
✨Tip Number 3
Showcase your creativity! Bring examples of past projects where you’ve engaged customers or communities. Whether it’s through digital tools or in-person events, we love seeing innovative approaches that drive real change.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and keen to join our team!
We think you need these skills to ace Customer Voice Champion (12 months) in Bradford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives that relate to the role.
Tailor Your Application: Make sure to customise your application for the Customer Voice Champion role. Highlight your relevant experience in co-design and community engagement, and show us how you can help us create a Customer First culture.
Showcase Your Skills: Don’t forget to mention any tools or methods you’re familiar with, like Canva or customer feedback techniques. We love seeing how you can use your skills to engage with our diverse customer base!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Incommunities
✨Know Your Customer Strategy
Before the interview, dive deep into the company's Customer Strategy. Understand how they engage with customers and what initiatives they have in place. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Engagement Skills
Prepare examples of how you've successfully engaged with diverse customer groups in the past. Whether it's through surveys, community outreach, or co-design projects, be ready to discuss specific instances where your efforts led to meaningful change.
✨Be Creative with Solutions
Think outside the box! The role requires innovative ways to connect with customers. Come prepared with ideas on how you could use digital tools or community initiatives to gather feedback and enhance customer experiences.
✨Highlight Your Commitment to Inclusion
This position is all about championing social value and inclusivity. Be sure to express your understanding of the different needs of diverse customer groups and share your passion for creating fair and inclusive services during the interview.