At a Glance
- Tasks: Provide essential admin support and be the first point of contact for customers.
- Company: Join a leading social housing provider dedicated to improving lives in Bradford.
- Benefits: Starting salary of £27,626, generous leave, and wellness perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in customer service and strong IT skills are a plus.
The predicted salary is between 27626 - 27626 £ per year.
We are currently recruiting an Admin Officer - Estate Services to join us on a full time permanent basis. You'll provide core administrative and operational support to the estate service, acting as the primary customer contact, resolving queries and complaints and coordinating resources and compliance activities. This role is fully office based. Mon to Thurs: 08:30 to 17:00. Fri: 08:30 to 16:30
About us: We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
- Provide comprehensive administrative support to the Estate and Support Services team, including monitoring of workflows and productivity.
- Be the first point of contact for customers, both face to face and over the phone, answering queries, resolving problems, liaising with colleagues to offer our customers support and advice on our services.
- Maintain and update computerised records and filing systems and complete all other clerical duties such as photocopying and the ordering of office supplies.
- Receive and respond to customer queries and complaints.
- Scheduling staff rotas and organising works to be undertaken by Estates staff.
Requirements:
- A background working in or knowledge of the housing sector would be advantageous.
- Previous practical experience dealing with customers both face to face and over the phone, answering queries, resolving conflicts and problems.
- General administration experience for example, filing, photocopying, scanning, handling confidential information.
- Good IT skills in order to update computerised records and multiple systems, especially Microsoft programmes such as Excel and Word.
- Excellent time management and organisational skills.
- Be dynamic and able to work in a fast-paced environment, able to prioritise and switch tasks quickly.
- Ability to communicate clearly and confidently with all people around the business across multiple departments.
- Right to Work in the UK - Visa Sponsorship is not available.
Benefits:
- Starting salary of £27,626 per year.
- Social Housing Pension Scheme with up-to 10% employer contribution.
- 28 days annual leave that increases with service plus bank holidays.
- Option to buy and sell annual leave.
- Training, development, and qualification opportunities.
- Access to an Employee Assistance Programme.
- Cycle to work scheme.
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support.
Join Our Team! We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
💡 Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
Admin Officer - Estate Services in Bradford employer: Incommunities
At Incommunities, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. With a strong focus on employee wellbeing, we offer comprehensive benefits including a generous pension scheme, extensive annual leave, and opportunities for professional development. Located in the culturally rich city of Bradford, our team is passionate about making a meaningful impact in the community by providing high-quality housing services that improve lives.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Officer - Estate Services in Bradford
✨Tip Number 1
Get to know the company! Research Incommunities and understand their values, mission, and the communities they serve. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to demonstrate clear and confident communication. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or resolved conflicts in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is key for the Admin Officer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team at Incommunities. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Admin Officer - Estate Services in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Admin Officer role. Highlight your experience in administration and customer service, as these are key for us. Show how your skills align with our mission to provide excellent support to our customers.
Showcase Your IT Skills:Since good IT skills are essential for this role, don’t forget to mention your proficiency in Microsoft Excel and Word. We want to see how you can manage records and support our team effectively, so give examples of your past experiences!
Be Personable:As the first point of contact for our customers, it’s important to convey your communication skills. Use your application to demonstrate how you’ve successfully resolved queries or complaints in the past. We love seeing candidates who can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Incommunities!
How to prepare for a job interview at Incommunities
✨Know Your Stuff
Familiarise yourself with the housing sector and the specific services offered by the company. Understanding their mission and values will help you align your answers with what they’re looking for.
✨Customer Service Focus
Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and ability to resolve conflicts, as this role is all about providing excellent customer service.
✨Showcase Your Admin Skills
Be ready to discuss your experience with administrative tasks like managing records, scheduling, and using software like Excel and Word. Bring up any relevant examples that demonstrate your organisational skills and attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their five-year Corporate Strategy or how they measure success in customer satisfaction. This shows you’re engaged and serious about contributing to their goals.
