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- Tasks: Support residents in a vibrant retirement housing scheme and ensure their comfort and safety.
- Company: Join Incommunities, a passionate social housing provider in Bradford.
- Benefits: Starting salary of £26,691, generous leave, and wellness perks.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Customer service experience and a caring, empathetic approach are essential.
- Other info: Diverse workplace with opportunities for training and personal development.
The predicted salary is between 26691 - 26691 £ per year.
We are recruiting a Retirement Housing Officer to oversee our Retirement Housing Scheme and our residents that live there. This vacancy will cover the Shipley / Baildon area and is Monday to Friday - 37 hours.
Duties
- Work with customers and external agencies to ensure they are happy, safe and comfortable in their homes.
- Oversee use of communal areas, monitor building safety & maintenance issues, and outside services such as window cleaners and grounds maintenance.
- Oversee the delivery of tenancy management on the scheme.
- Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents.
- Manage empty properties on scheme and new lettings of properties to suitable customers, organising open days to promote the scheme and service.
- Work with other departments and agencies to resolve any issues that arise relating to the tenancies and ensure they are dealt with.
Qualifications
- Experience working in a customer service role, ideally within the housing sector.
- A caring and empathetic approach.
- A calm and sensible manner in order to handle potential emergency situations.
- Excellent attention to detail in order to notice any change in the condition of a customer and take appropriate action.
- Both verbal and written communication skills.
- The ability to maintain and respect confidentiality.
- A commitment to equality.
- Good IT skills, with a working knowledge of Microsoft systems including Excel.
- A current UK driver’s licence and full-time access to a car, insured for business use are essential.
Applicants must have the right to work in the UK, we are not able to provide visa sponsorship. A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process.
Rewards and Benefits
- Starting salary of £26,691 per year.
- £1,000 Essential car user allowance plus mileage.
- Social Housing Pension Scheme with up to 10% employer contribution.
- 28 days annual leave that increases with service plus bank holidays.
- Option to buy and sell annual leave.
- Training, development, and qualification opportunities.
- Access to an Employee Assistance Programme.
- Cycle to work scheme.
- Local gym membership discounts.
We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.
Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.
We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline.
Ready to make an impact? Come work with us!
Retirement Housing Officer in Baildon employer: Incommunities
Contact Detail:
Incommunities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Housing Officer in Baildon
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in retirement housing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show your passion! When you get an interview, make sure to express your genuine interest in helping residents feel safe and comfortable. Share personal stories that highlight your caring approach.
✨Tip Number 3
Be prepared for situational questions! Think about how you would handle emergencies or tricky tenant situations. Practising your responses can help you stay calm and collected during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Retirement Housing Officer in Baildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and the housing sector. We want to see how your skills align with the role of a Retirement Housing Officer, so don’t hold back!
Show Your Caring Side: This role is all about empathy and support. Use your written application to showcase your caring approach and any relevant experiences where you’ve made a positive impact on someone's life.
Attention to Detail is Key: We’re looking for someone who notices the little things! In your application, demonstrate your attention to detail by providing specific examples of how you've handled situations that required careful observation and action.
Keep it Professional but Friendly: While we love a friendly tone, remember to keep your application professional. Use clear language and structure your application well. And don’t forget, apply through our website for the best chance of success!
How to prepare for a job interview at Incommunities
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Retirement Housing Officer. Familiarise yourself with the key duties mentioned in the job description, such as overseeing communal areas and managing tenancy issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves working closely with residents and external agencies, be prepared to discuss your previous customer service experience. Think of specific examples where you've gone above and beyond to ensure customer satisfaction, especially in challenging situations. This will highlight your caring and empathetic approach, which is crucial for this position.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle potential emergencies or conflicts with residents. Practice responding to hypothetical scenarios, focusing on your calm and sensible manner. This will help you convey your ability to manage stressful situations effectively, which is essential for ensuring the safety and comfort of residents.
✨Demonstrate Your Attention to Detail
Attention to detail is vital in this role, especially when monitoring building safety and maintenance issues. Be ready to discuss how you've noticed changes in previous roles and taken appropriate action. You could even mention any relevant IT skills, like using Excel for tracking maintenance requests, to further illustrate your capabilities.
