At a Glance
- Tasks: Join our Neighbourhoods team to deliver essential administrative support and assist with tenancy sign-ups.
- Company: Incommunities, a leading social housing provider in Bradford, dedicated to improving lives.
- Benefits: Starting salary of £26,691, flexible working, 28 days leave, and wellness support.
- Other info: Diverse workplace culture with opportunities for training and personal development.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong IT skills, and ability to manage priorities effectively.
The predicted salary is between 22600 - 26700 £ per year.
We are currently recruiting an experienced Administrative Officer to join our Neighbourhoods team on a permanent basis. We are looking for someone with good attention to detail, who can work well as part of a team to deliver an administrative service to our allocations and wider neighbourhoods team.
Monday to Friday 08:30 - 17:00. 1 in every 4 weeks, you will be required to work onsite 5 days. The other 3 weeks in the month you can work from home 3 days per week.
About us: We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
- Prepare and assist with tenancy sign ups, ensuring the correct documents are arranged for new customers.
- Communicate with a large team of Neighbourhood Housing Officers and provide assistance.
- Provide a clerical and administrative support service to the team, including taking minutes, maintaining manual and computerised records and filing systems, post distribution and maintaining office supplies.
- Assist in the preparation of statistics and management information for monitoring purposes.
- Make outbound calls to customers where necessary in order to obtain clarification on information.
- Face to face interactions with customers at the office to terminate tenancies.
About you:
- Have experience of answering queries and problem solving.
- Are able to juggle work priorities within a busy work environment.
- Can work on your own initiative, researching information to resolve problems and respond to enquiries efficiently.
- Can organise and manage your own workload in order to prioritise and meet deadlines.
- Enjoy working as part of a team, assisting colleagues to achieve work targets.
- Are adaptable and flexible in order to meet changing work priorities.
- Previous experience of dealing with customers both face to face and over the telephone.
- Excellent IT skills in order to be able to maintain databases, monitor statistics and interrogate and update systems.
- Good written and verbal communication skills in order to be able to compose letters and deal with people from a wide range of backgrounds.
- An ability to interpret and apply policies and procedures correctly and appropriately.
Right to Work in the UK - sponsorship is not available. A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process.
Starting salary of £26,691 which increases with service to £28,411 per year. Social Housing Pension Scheme with up-to 10% employer contribution. 28 days annual leave that increases with service plus bank holidays. Option to buy and sell annual leave. Training, development, and qualification opportunities. Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers). Corporate health scheme membership. Agile and hybrid working. Access to an Employee Assistance Programme. Cycle to work scheme. Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support.
Join Our Team! We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives. Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
Neighbourhood Administrative Officer in Baildon employer: Incommunities
At Incommunities, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and employee wellbeing. With flexible working arrangements, comprehensive training and development opportunities, and a strong commitment to mental health support, our Neighbourhood Administrative Officer role provides a meaningful opportunity to contribute to the community while enjoying a competitive salary and generous benefits. Join us in Bradford, where you can make a real difference in people's lives while growing your career in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Administrative Officer in Baildon
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Incommunities, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Incommunities and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Neighbourhood Administrative Officer in Baildon
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Incommunities and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Incommunities
✨Get to Know Public Sector Values
Before your interview with Incommunities, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Incommunities.
