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- Tasks: Join our Neighbourhoods team to deliver essential administrative support and assist with tenancy sign-ups.
- Company: Incommunities, a leading social housing provider in Bradford, dedicated to improving lives.
- Benefits: Starting salary of £26,691, flexible working, 28 days leave, and wellness support.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong IT skills, and ability to manage priorities effectively.
- Other info: Diverse workplace culture with opportunities for training and personal development.
The predicted salary is between 22600 - 26700 £ per year.
We are currently recruiting an experienced Administrative Officer to join our Neighbourhoods team on a permanent basis. We are looking for someone with good attention to detail, who can work well as part of a team to deliver an administrative service to our allocations and wider neighbourhoods team.
Monday to Friday 08:30 - 17:00. 1 in every 4 weeks, you will be required to work onsite 5 days. The other 3 weeks in the month you can work from home 3 days per week.
About us: We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
- Prepare and assist with tenancy sign ups, ensuring the correct documents are arranged for new customers.
- Communicate with a large team of Neighbourhood Housing Officers and provide assistance.
- Provide a clerical and administrative support service to the team, including taking minutes, maintaining manual and computerised records and filing systems, post distribution and maintaining office supplies.
- Assist in the preparation of statistics and management information for monitoring purposes.
- Make outbound calls to customers where necessary in order to obtain clarification on information.
- Face to face interactions with customers at the office to terminate tenancies.
About you:
- Have experience of answering queries and problem solving.
- Are able to juggle work priorities within a busy work environment.
- Can work on your own initiative, researching information to resolve problems and respond to enquiries efficiently.
- Can organise and manage your own workload in order to prioritise and meet deadlines.
- Enjoy working as part of a team, assisting colleagues to achieve work targets.
- Are adaptable and flexible in order to meet changing work priorities.
- Previous experience of dealing with customers both face to face and over the telephone.
- Excellent IT skills in order to be able to maintain databases, monitor statistics and interrogate and update systems.
- Good written and verbal communication skills in order to be able to compose letters and deal with people from a wide range of backgrounds.
- An ability to interpret and apply policies and procedures correctly and appropriately.
Right to Work in the UK - sponsorship is not available. A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process.
Starting salary of £26,691 which increases with service to £28,411 per year. Social Housing Pension Scheme with up-to 10% employer contribution. 28 days annual leave that increases with service plus bank holidays. Option to buy and sell annual leave. Training, development, and qualification opportunities. Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers). Corporate health scheme membership. Agile and hybrid working. Access to an Employee Assistance Programme. Cycle to work scheme. Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support.
Join Our Team! We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives. Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
Neighbourhood Administrative Officer in Baildon employer: Incommunities
Contact Detail:
Incommunities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Administrative Officer in Baildon
✨Tip Number 1
Get to know the company! Research Incommunities and understand their mission in social housing. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves face-to-face interactions and phone calls with customers, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your workload and prioritise tasks. Think of examples from your past experiences where you successfully juggled multiple responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Neighbourhood Administrative Officer in Baildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Administrative Officer role. We want to see how you can contribute to our team and support our mission!
Show Off Your Attention to Detail: Since attention to detail is key for this position, be sure to proofread your application. We appreciate clear and concise communication, so make every word count!
Highlight Teamwork Experience: We love a good team player! Share examples of how you've successfully collaborated with others in previous roles. This will show us that you can thrive in our neighbourhoods team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Incommunities
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Neighbourhood Administrative Officer. Familiarise yourself with tasks like tenancy sign-ups and maintaining records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
Since this position involves working closely with a team, be prepared to discuss your experiences collaborating with others. Share specific examples of how you've contributed to team success in previous roles, especially in busy environments where prioritising tasks is key.
✨Demonstrate Your Customer Service Skills
As you'll be interacting with customers face-to-face and over the phone, highlight your experience in handling queries and problem-solving. Prepare to share anecdotes that showcase your ability to communicate effectively and resolve issues, as this will resonate well with the interviewers.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your ability to manage workloads and adapt to changing priorities. Think of examples from your past where you've successfully navigated similar challenges. This will demonstrate your initiative and flexibility, which are crucial for this role.