At a Glance
- Tasks: Deliver high-quality housing management and support to customers in vibrant communities.
- Company: Join a leading social housing provider dedicated to improving lives in Bradford.
- Benefits: Competitive salary, generous leave, training opportunities, and wellbeing support.
- Other info: Flexible work environment with a focus on mental health and inclusivity.
- Why this job: Make a real difference in people's lives while working in diverse neighbourhoods.
- Qualifications: Experience in customer-facing roles and a passion for excellent service.
The predicted salary is between 31500 - 38500 £ per year.
Due to growth, we are currently recruiting a new Neighbourhood Housing Officer to join us on a fixed term basis until 31st December 2026 !
You will deliver a high quality housing management service, making a real difference to our customers and the communities that they live in.
This will include completing estate and home inspections, supporting our customers, vast partnership working and dealing with ASB across your patch.
For internal applicants - please note that secondment opportunities will be considered subject to your line managers approval.
Previous applicants in the last 3 months need not re-apply.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district.
We employ a talented workforce of nearly 1,000 people.
Last year we launched our five-year Corporate Strategy, which runs to 2029.
Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them.
Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include
- Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.
- Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.
- Spend 80% of your time out in our neighbourhoods.
- Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.
- Complete property inspections and tenancy checksto ensure tenancy obligations are being adhered to and tenancy records are up to date.
- Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.
- Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.
- Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements.
- Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers
- Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations .
- Work and contribute to investment/other projects when required.
- Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.
- Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.
- Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents.
- Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives
Requirements
- Experience of dealing with customers face to face in a housing related role
- Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.
- Knowledge of dealing with anti-social behavior complaints
- A passion for delivering excellent customer service and making a difference to the peoples lives.
- Awareness of customers diverse needs
- Flexible and adaptable approach to a changing and varied workload
- Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences.
- Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.
- Excellent organisation, project management and time management skills
- Ability to prioritise, manage your own workload and to meet deadlines
- Self-motivated, driven and skilled at taking ownership
- Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.
A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process -
Criminal Conviction Checks
Benefits
- Salary of £33,646 per year (pro rata)
- £1,000 Essential car user allowance per year plus mileage (pro rata)
- Social Housing Pension Scheme with up to 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays (pro rata)
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
We’re looking for great people to join us! At
Incommunities , we’re committed to creating a workplace where everyone feels valued, included, and supported.
We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger .
Based in
Bradford , a city known for its rich cultural diversity, we serve vibrant communities . As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives .
Our recruitment process is designed to support you every step of the way . If you need any adjustments or assistance, just let us know.
- We’re proud to be a
- Mindful Employer , committed to mental health and wellbeing. We also hold the
‘Committed’ Menopause Friendly Accreditation , recognising the importance of support in the workplace.
#J-18808-Ljbffr
Neighbourhood Housing Officer - Until 31St Dec 2026 in Aberford employer: Incommunities
Incommunities is an excellent employer, offering a supportive work culture that prioritises employee satisfaction and professional growth. With competitive benefits such as a generous salary, annual leave, and a pension scheme, employees can thrive while making a meaningful impact in the Bradford community through their skilled joinery work.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Officer - Until 31St Dec 2026 in Aberford
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Incommunities, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Neighbourhood Housing Officer - Until 31St Dec 2026 in Aberford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Incommunities. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Incommunities. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Incommunities
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Incommunities.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Neighbourhood Housing Officer - Until 31St Dec 2026 role at Incommunities, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Incommunities that you can think critically and act effectively under pressure.
