At a Glance
- Tasks: Support tenants with diverse needs to sustain their tenancies and enhance wellbeing.
- Company: Join a compassionate organisation dedicated to improving lives in the community.
- Benefits: Competitive salary, generous leave, training opportunities, and health benefits.
- Other info: Flexible working options and a caring team culture await you.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in tenancy management and a passion for helping vulnerable individuals.
The predicted salary is between 33646 - 33646 € per year.
Intensive Tenancy Wellbeing Coach to join us on a permanent basis – 29.5 hours per week. Responsible for managing a complex caseload of tenants with diverse care and support needs, aiming to help them sustain their tenancies and enhance their wellbeing. This involves carrying out thorough assessments for both current and prospective tenants, developing personalised, outcome‑focused support plans in collaboration with them, and setting clear goals while monitoring progress.
You’ll bring a strong awareness of the barriers that vulnerable individuals with support needs face in securing housing and sustaining a tenancy and you’ll have proven experience in tenancy and estate management. This role is 29.5 hours per week, working 4 days per week.
Duties include:
- Intensively manage a caseload of tenants with multiple care and support needs, working to enable them to sustain their tenancies and improve their overall wellbeing.
- Conduct comprehensive assessments for current and prospective tenants to identify their care and support needs, and develop outcome‑focused tenancy intervention plans in partnership with tenants, setting specific goals and tracking progress.
- Identify and link tenants with specialist services to address unmet needs, ensuring they engage with the necessary resources.
- Monitor tenant engagement with support services and safeguard vulnerable tenants from risks such as abuse and neglect.
- Work with local authorities, social care, and health systems to secure appropriate support, and advocate for policy and strategy improvements that enhance support provision within the district.
- Provide comprehensive oversight of tenancy management throughout the duration of the support intervention, ensuring that tenants receive the guidance they need.
- Periodically review intensively managed tenancies with tenants, specialist providers, and Neighbourhood Housing Officers to assess readiness for transition to general tenancy management.
- Work closely with Neighbourhood Housing Officers to effectively manage communities that include intensively managed tenancies, fostering a caring environment for all residents.
Qualifications:
- A strong awareness of the barriers that vulnerable individuals with support needs face in securing housing and sustaining a tenancy, with the ability to navigate and address these challenges effectively.
- Proven experience in tenancy and estate management, including knowledge of standards, best practices, and enforcement procedures.
- Extensive experience managing customers with multiple and complex needs, including those exhibiting challenging behaviours, with a focus on positive outcomes.
- Demonstrated ability to negotiate and influence service provision.
- Excellent verbal and written communication skills, enabling you to engage effectively with individuals from diverse backgrounds and build strong relationships.
- The capacity to prioritise your workload and manage active cases efficiently, even in the face of continuous crisis situations.
- A full driving licence and access to a suitable vehicle for work, allowing you to meet the mobility demands of the role.
- Right to work in the UK – Visa Sponsorship is not available.
- An Enhanced DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre‑employment process - Criminal Conviction Checks.
Benefits:
- Starting salary of £33,646 per year (pro rata)
- £1,000 per year essential car‑user allowance plus mileage as you will be expected to use your own vehicle for work purposes (pro rata)
- Social Housing Pension Scheme with up to 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays
- Training, development, and qualification opportunities
- Corporate health scheme membership
- Agile and hybrid working
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support.
Tenancy Wellbeing Coach (Intensive) 29.5hrs employer: Incommunities Group
Join us as a Tenancy Wellbeing Coach and become part of a supportive and dynamic team dedicated to enhancing the lives of vulnerable individuals. With a strong focus on employee wellbeing, we offer a comprehensive benefits package including a competitive salary, generous leave, and opportunities for professional development. Our inclusive work culture fosters collaboration and innovation, ensuring you have the resources and support needed to thrive in your role while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Wellbeing Coach (Intensive) 29.5hrs
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sectors. Attend local events or join online forums where you can connect with others who share your passion for tenancy wellbeing. You never know who might have a lead on a job opportunity!
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your experience in managing complex cases and developing support plans. Bring it along to interviews to demonstrate your expertise and how you can make a difference in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to tenancy management and support needs. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Make sure your application reflects your understanding of the barriers faced by vulnerable tenants and how you can help them thrive.
We think you need these skills to ace Tenancy Wellbeing Coach (Intensive) 29.5hrs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Tenancy Wellbeing Coach. Use specific examples from your past work that demonstrate your understanding of the barriers faced by vulnerable individuals.
Showcase Your Communication Skills:Since excellent communication is key in this role, ensure your written application reflects your ability to engage effectively. Use clear and concise language, and don’t shy away from sharing instances where you’ve built strong relationships with diverse individuals.
Highlight Relevant Experience:Be sure to emphasise your proven experience in tenancy and estate management. Mention any specific cases where you’ve successfully managed complex needs or navigated challenging situations, as this will show us you’re ready for the demands of the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Incommunities Group
✨Know Your Stuff
Make sure you understand the role of a Tenancy Wellbeing Coach inside out. Familiarise yourself with the specific challenges vulnerable individuals face in securing housing and sustaining tenancies. This will help you demonstrate your awareness during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in tenancy and estate management. Be ready to share specific examples of how you've managed complex cases and supported individuals with diverse care needs. Highlight any successful outcomes you've achieved.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to supporting tenants and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to role-play common scenarios you could encounter as a Tenancy Wellbeing Coach to showcase your ability to engage effectively with diverse individuals.
