Income Admin Officer - 22.5 hours

We are currently recruiting an Income Admin Officer to join our team on a part-time basis. As an Income Admin Officer, you will act as the first point of contact for customers both on reception and over the telephone, answering enquiries, resolving problems, liaising with others, and offering advice on general policy and procedure and services provided by Incommunities.

About us: We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high-quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• First point of contact for general telephone enquiries or face-to-face meetings for the Income Team.
• Produce standard letters and draft routine letters/memos as required.
• Provide a clerical and administrative support service to the team, including taking minutes, maintaining manual and computerised records and filing systems, preparing general returns, post distribution and photocopying, maintaining and ordering stationery and office supplies.
• Assist with arranging meetings and exhibitions, including the preparation of questionnaires and publicity material, attending these meetings as required on an occasional basis.
• Assist in the preparation of statistics and management information for monitoring purposes.
• Practical experience of dealing with customers/service users both face-to-face and over the telephone answering queries and solving problems.
• Practical experience of juggling work priorities within a busy working environment.
• Excellent IT skills and the ability to use standard desktop applications to maintain databases, word processing, monitor statistics and interrogate and update systems.
• Good written and verbal communication skills to compose letters and deal with people from a wide range of backgrounds, face-to-face and over the telephone.
• A positive attitude and a commitment to delivering a customer-focused service.
• Good working knowledge of GDPR regulations.

Salary of £16,231 per year for 22.5 hours.

Benefits include:

• Social Housing Pension Scheme.
• Equivalent to 28 days annual leave that increases with service plus bank holidays.
• Option to buy and sell annual leave.
• Training, development, and qualification opportunities.
• Access to an Employee Assistance Programme.
• Cycle to work scheme.
• Local gym membership discounts.
• A team of trained Mental Health First Aiders available for support.

Join Our Team! We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!