Section 20 Specialist in Bradford

Could you be Incommunities new Section 20 Specialist? You'll lead customer-focused Section 20 consultations, ensuring service charge-paying customers are informed and supported throughout the process. Ensuring legal obligations for qualifying works and long-term agreements are met, while presenting complex service charge information clearly. You'll work with managing agents to ensure compliance with contractual and Section 106 requirements, delivering effective services and value for money for customers.

Responsibilities

• Act as the first point of contact for all Section 20 enquiries, providing clear, confident and accurate advice.
• Apply in-depth knowledge of service-charge legislation including Section 20 of the Landlord and Tenant Act 1985 (as amended) to ensure full legal and regulatory compliance.
• Review leases and tenancy agreements to correctly interpret rights, obligations and cost apportionment, ensuring fairness and consistency for customers.
• Coordinate and manage Section 20 consultations for qualifying works and long-term agreements from start to finish.
• Ensure consultations are delivered on time, accurately and transparently, supporting effective income recovery while maintaining customer trust.
• Work collectively with Finance Business Partners to ensure all financial impacts are accurately captured, reflected within relevant budgets and clearly communicated through the consultation process.
• Maintain a visible, supportive and customer-focused presence, especially during complex or sensitive consultations.
• Maintain accurate, transparent and auditable records of consultations, decisions and customer feedback to support governance and legal compliance.
• Work in partnership with managing agents, ensuring they meet contractual and legal obligations, deliver services in line with S106 and service level agreements, and provide clear, timely information to support consultation, service delivery and value for money for customers.

Qualifications and Experience

• Strong knowledge of service charge legislation, including Section 20 of the Landlord and Tenant Act 1985 (as amended) with the ability to apply this confidently in practice.
• Experience interpreting lease and tenancy agreements.
• Proven experience of working within a housing, property management or service charge-related role.
• Experience analysing data or producing reports.
• Ability to build positive relationships and influence stakeholders (e.g. Service leads, contractors, customers, MPs, Councillors).
• A full UK driving licence and access to a car for business use is essential for customer engagement, site visits, meetings and attendance at hearings or appointments across the Incommunities area.
• Right to Work in the UK - Visa Sponsorship is not available.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks.

Benefits

• Salary from £38,424 up to £42,000 per year depending on experience.
• £1,000 essential car user allowance per year plus mileage.
• Social Housing Pension Scheme with up to 10% employer contribution.
• 28 days annual leave that increases with service plus bank holidays.
• Option to buy and sell annual leave.
• Training, development, and qualification opportunities.
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers).
• Corporate health scheme membership.
• Agile and hybrid working.
• Access to an Employee Assistance Programme.
• Cycle to work scheme.
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support.