Neighbourhood Housing Officer - Until 31st Dec 2026 in Bradford

Responsibilities

• Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.
• Co‑ordinate a full range of housing services to ensure that our neighbourhoods are clean, safe, and welcoming places where people want to live.
• Spend 80% of your time out in our neighbourhoods.
• Take ownership of your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.
• Complete property inspections and tenancy checks to ensure tenancy obligations are being adhered to and tenancy records are up to date.
• Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.
• Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.
• Ensure that risks, including gas and electrical compliance and fire safety, are identified and managed in accordance with regulatory requirements.
• Develop and co‑ordinate neighbourhood action plans, with the wider business and in consultation with customers.
• Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, including partnerships with local police, local authorities and other agencies/organisations.
• Work and contribute to investment/other projects when required.
• Proactively and effectively respond to and reduce complaints, ensuring a focus on de‑escalation and an improvement in customer satisfaction.
• Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.
• Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents.
• Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives.

Experience and Qualifications

• Experience of dealing with customers face to face in a housing related role.
• Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.
• Knowledge of dealing with anti‑social behaviour complaints.
• A passion for delivering excellent customer service and making a difference to people's lives.
• Awareness of customers diverse needs.
• Flexible and adaptable approach to a changing and varied workload.
• Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences.
• Ability to gather, record and analyse data, using manual and electronic systems including Microsoft packages.
• Excellent organisation, project management and time management skills.
• Ability to prioritise, manage your own workload and to meet deadlines.
• Self‑motivated, driven and skilled at taking ownership.

Applicants must have the right to work in the UK; we are not able to provide visa sponsorship.

Pre‑Employment Requirements

• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre‑employment process; Criminal Conviction Checks.

Benefits

• Salary of £33,646 per year (pro rata).
• £1,000 essential car user allowance per year plus mileage (pro rata).
• Social Housing Pension Scheme with up to 10% employer contribution.
• 28 days annual leave that increases with service plus bank holidays (pro rata).
• Option to buy and sell annual leave.
• Training, development, and qualification opportunities.
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers).
• Corporate health scheme membership.
• Access to an Employee Assistance Programme.
• Cycle to work scheme.
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support.