At a Glance
- Tasks: Deliver top-notch housing services and ensure vibrant, safe neighbourhoods for residents.
- Company: Join a community-focused organisation dedicated to improving lives and neighbourhoods.
- Benefits: Competitive salary, generous leave, training opportunities, and wellbeing support.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working in your local community.
- Qualifications: Experience in customer service and a passion for community improvement.
The predicted salary is between 33646 - 33646 £ per year.
Responsibilities
- Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.
- Co‑ordinate a full range of housing services to ensure that our neighbourhoods are clean, safe, and welcoming places where people want to live.
- Spend 80% of your time out in our neighbourhoods.
- Take ownership of your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.
- Complete property inspections and tenancy checks to ensure tenancy obligations are being adhered to and tenancy records are up to date.
- Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.
- Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.
- Ensure that risks, including gas and electrical compliance and fire safety, are identified and managed in accordance with regulatory requirements.
- Develop and co‑ordinate neighbourhood action plans, with the wider business and in consultation with customers.
- Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, including partnerships with local police, local authorities and other agencies/organisations.
- Work and contribute to investment/other projects when required.
- Proactively and effectively respond to and reduce complaints, ensuring a focus on de‑escalation and an improvement in customer satisfaction.
- Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.
- Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents.
- Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives.
Experience and Qualifications
- Experience of dealing with customers face to face in a housing related role.
- Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.
- Knowledge of dealing with anti‑social behaviour complaints.
- A passion for delivering excellent customer service and making a difference to people's lives.
- Awareness of customers diverse needs.
- Flexible and adaptable approach to a changing and varied workload.
- Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences.
- Ability to gather, record and analyse data, using manual and electronic systems including Microsoft packages.
- Excellent organisation, project management and time management skills.
- Ability to prioritise, manage your own workload and to meet deadlines.
- Self‑motivated, driven and skilled at taking ownership.
Applicants must have the right to work in the UK; we are not able to provide visa sponsorship.
Pre‑Employment Requirements
- A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre‑employment process; Criminal Conviction Checks.
Benefits
- Salary of £33,646 per year (pro rata).
- £1,000 essential car user allowance per year plus mileage (pro rata).
- Social Housing Pension Scheme with up to 10% employer contribution.
- 28 days annual leave that increases with service plus bank holidays (pro rata).
- Option to buy and sell annual leave.
- Training, development, and qualification opportunities.
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers).
- Corporate health scheme membership.
- Access to an Employee Assistance Programme.
- Cycle to work scheme.
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support.
Neighbourhood Housing Officer - Until 31st Dec 2026 in Bradford employer: Incommunities Group
Incommunities is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its Neighbourhood Housing Officers. With a strong focus on employee wellbeing, we offer comprehensive benefits including a competitive salary, generous annual leave, and opportunities for professional development, all while empowering staff to make a meaningful impact in the communities they serve. Our culture prioritises collaboration and innovation, ensuring that our team members are equipped to deliver high-quality housing services in vibrant neighbourhoods.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Officer - Until 31st Dec 2026 in Bradford
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Incommunities Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Incommunities Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Incommunities Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Incommunities Group. Apply directly through us to stand out!
We think you need these skills to ace Neighbourhood Housing Officer - Until 31st Dec 2026 in Bradford
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Incommunities Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Neighbourhood Housing Officer - Until 31st Dec 2026, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Incommunities Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Incommunities Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
