At a Glance
- Tasks: Provide essential admin support and be the first point of contact for customers.
- Company: Join a supportive team in the housing sector based in Bradford.
- Benefits: Competitive salary, generous leave, training opportunities, and wellness perks.
- Other info: Dynamic work environment with great career growth potential.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and strong IT skills are a plus.
The predicted salary is between 27626 - 27626 £ per year.
We are currently recruiting an Admin Officer - Estate Services to join us on a full‑time permanent basis. You’ll provide core administrative and operational support to the estate service, acting as the primary customer contact, resolving queries and complaints and coordinating resources and compliance activities. This role is fully office based.
Working hours: Mon to Thurs: 08:30 to 17:00. Fri: 08:30 to 16:30. Location: Based in Bradford.
Duties include:
- Provide comprehensive administrative support to the Estate and Support Services team, including monitoring of workflows and productivity.
- Be the first point of contact for customers, both face to face and over the phone, answering queries, resolving problems, liaising with colleagues to offer our customers support and advice on our services.
- Maintain and update computerised records and filing systems and complete all other clerical duties such as photocopying and the ordering of office supplies.
- Receive and respond to customer queries and complaints.
- Scheduling staff rotas and organising works to be undertaken by Estates staff.
Qualifications:
- A background working in or knowledge of the housing sector would be advantageous.
- Previous practical experience dealing with customers both face to face and over the phone, answering queries, resolving conflicts and problems.
- General administration experience for example, filing, photocopying, scanning, handling confidential information.
- Good IT skills in order to update computerised records and multiple systems, especially Microsoft programmes such as Excel and Word.
- Excellent time management and organisational skills.
- Be dynamic and able to work in a fast‑paced environment, able to prioritise and switch tasks quickly.
- Ability to communicate clearly and confidently with all people around the business across multiple departments.
- Right to Work in the UK - Visa Sponsorship is not available.
Benefits:
- Starting salary of £27,626 per year.
- Social Housing Pension Scheme with up to 10% employer contribution.
- 28 days annual leave that increases with service plus bank holidays.
- Option to buy and sell annual leave.
- Training, development, and qualification opportunities.
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers).
- Corporate health scheme membership.
- Access to an Employee Assistance Programme.
- Cycle to work scheme.
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support.
Admin Officer - Estate Services in Bradford employer: Incommunities Group
Join our dynamic team in Bradford as an Admin Officer - Estate Services, where you will play a vital role in supporting our estate services and enhancing customer satisfaction. We pride ourselves on fostering a supportive work culture that prioritises employee wellbeing, offering generous benefits such as a competitive salary, extensive annual leave, and opportunities for professional development. With access to a range of health and wellness resources, including a corporate health scheme and discounts at local gyms, we are committed to ensuring our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Officer - Estate Services in Bradford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they value. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your customer service experience and admin skills. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even if the role is office-based, first impressions matter. Wear something professional that makes you feel confident. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the Admin Officer role!
We think you need these skills to ace Admin Officer - Estate Services in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Admin Officer role. Highlight your experience in customer service and administration, as these are key for us. Show how your skills match what we're looking for!
Show Off Your IT Skills:Since good IT skills are a must, don’t forget to mention your proficiency with Microsoft Excel and Word. If you’ve got any experience with computerised records or filing systems, let us know!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your application reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Incommunities Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Officer - Estate Services role. Familiarise yourself with the key responsibilities, such as providing administrative support and resolving customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for customers, prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to communicate clearly and resolve conflicts, as these skills are crucial for the job.
✨Demonstrate Your IT Proficiency
The job requires good IT skills, especially with Microsoft Excel and Word. Brush up on these programmes before the interview and be ready to discuss how you've used them in previous roles. If possible, mention any specific tasks you've completed that relate to maintaining records or managing data.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. This could be about the team dynamics, the challenges they face in the estate services, or opportunities for training and development. It shows you're engaged and keen to learn more about the company.
