Retirement Housing Officer in Baildon

Overview

We are recruiting a Retirement Housing Officer to oversee our Retirement Housing Scheme and our residents that live there. This vacancy will cover the Shipley / Baildon area and is Monday to Friday – 37 hours.

Duties

• Work with customers and external agencies to ensure they are happy, safe and comfortable in their homes.
• Oversee use of communal areas, monitor building safety & maintenance issues, and outside services such as window cleaners and grounds maintenance.
• Oversee the delivery of tenancy management on the scheme.
• Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents.
• Manage empty properties on scheme and new lettings of properties to suitable customer’s, organising open days to promote the scheme and service.
• Work with other departments and agencies to resolve any issues that arise relating to the tenancies and ensure they are dealt with.

Qualifications

• Experience working in a customer service role, ideally within the housing sector.
• A caring and empathetic approach.
• A calm and sensible manner in order to handle potential emergency situations.
• Excellent attention to detail in order to notice any change in the condition of a customer and take appropriate action.
• Both verbal and written communication skills.
• The ability to maintain and respect confidentiality.
• A commitment to equality.
• Good IT skills, with a working knowledge of Microsoft systems including Excel.
• A current UK driver’s licence and full-time access to a car, insured for business use are essential
• Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process – Criminal Conviction Checks

Rewards and Benefits

• Starting salary of £26,691 per year
• £1,000 Essential car user allowance plus mileage
• Social Housing Pension Scheme with up to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team

We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!